Customer Service Assistant

3 weeks ago

South East, United Kingdom Saint-Gobain Full time

**We are looking for an energetic and enthusiastic Customer Service Assistant to join our team in Gibbs & Dandy Ashford (**TN23 1DP)**

As a **Customer Service Assistant**, your role will be essential to keeping our branch running smoothly. From serving our customers at the trade counter and in the yard, and from monitoring stock to growing our sales, you’ll be at the heart of our operations. Our branch is well-established and busy with great transport links to Folkestone and Canterbury. We have a friendly team who work hard to offer a great service and excellent product knowledge. We have a sales office, warehouse, yard, shop & counter and customer delivery vehicles.

Working for **Gibbs & Dandy**, no two days are the same. You will have the opportunity to support and advise customers on our extensive building products and service range - no matter how big or small their project is You will take pride in being an important part of the Gibbs & Dandy mission to be ‘The Most Trusted Merchant in Town’.

**Is this role right for me?**

This role has a strong focus on customer service as well as working in different areas of the branch, so this role is great for someone who loves to build relationships with customers and enjoys a varied role. **The person we’re looking for will have**:

- A passion for delivering great customer service
- A flexible approach to work; happy to work in various departments within the branch
- A great team player: ready to support colleagues and customers when needed
- A confident communicator, both over the phone and in branch

**Hours of Work**: Monday-Friday 7:00am-17:00pm and every other Saturday 8:00am-12:00pm

**What will I be doing?**

Experience within our industry is not essential, we are committed to providing you with the full tools and support required to carry out your role within Gibbs & Dandy. **To support our customers and deliver a great service you will**:

- Assist and advise customers on the shop floor, trade counter and in the yard
- Get to know our products and services to make the most of all customer interactions
- Develop great relationships with new and existing customers, understanding their needs, and providing proactive advice and solutions
- Process and prepare customer orders using our in-house systems
- Build relationships with customers both face to face and over the phone
- Maintain stock levels in branch and carry out regular stock counts
- Make Health & Safety a priority and demonstrate how you can keep yourself and others safe
- Work with colleagues to suggest opportunities for improvement

LEGAL STATEMENT

**What will we offer you?**

Gibbs & Dandy is one of more than 30 exciting **Saint-Gobain** brands in the UK and our colleagues are critical to our customers’ success, we are also proud to have been named a ‘Top Employer’ for 7 consecutive years. We are pleased to offer you:

- A competitive salary
- A discretionary bonus scheme
- Opportunities for career progression and development
- 31 days’ holiday (including bank holidays), plus the option to buy or sell additional days
- A defined contribution pension scheme
- Great discounts across high street chains, online stores, and holiday agents
- Saint-Gobain Life Assurance Scheme
- Access to a leading health and wellbeing portal

**Are Gibbs & Dandy an inclusive employer?**

We’re working hard to be, and we’re keen to hire talented people regardless of their background, abilities, ethnicity, religion, sexual orientation, gender, national origin, taste in music, fashion sense or anything else that makes you, you

We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.

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