Customer Service Assistant

2 weeks ago

South Gyle, United Kingdom Alexander Mann Solutions Full time

**Customer Service Assistant**
- Lloyds Banking Group is committed to their purpose of helping Britain prosper. If you want the opportunity to know you’re making a real difference, this role could be for you _

We’re searching for caring people to join our Contact Centre teams to support customers from our Lloyds Bank, Bank of Scotland, Halifax and Scottish Widows brands. Can you help us to make it possible?

This is a great time to start your career with Lloyds Banking Group as there will be opportunity for temporary roles to become permanent.

**Location**

Ettrick House, 37 South Gyle Crescent, Edinburgh, EH12 9EB

*Opportunity for hybrid working after a 3-month period

**BENEFITS**:

- Free access to UnMind - a mental health and wellbeing platform that you can use throughout the duration of your assignment to support with mental health, life events, and physical health and wellbeing.
- Access to a benefits scheme giving you discounted holidays, vouchers, saving bundles, competitions and giveaways and a 24/7 worker assistance programme including always having accessible counselling services.

**Start Date: 03/04/2023**

**Pay Rate: £10.62 per hour**

**Shift Pattern: Monday - Friday between 8am-6pm plus occasional Saturday 8am-2pm**

KEY RESPONSIBILITIES:

- Support new and existing customers with their financial & service needs via a range of channels
- Delivers an excellent customer experience
- Complete telephony, digital and admin-based tasks to service customer queries
- Take ownership of customer problems, solving them at first point of contact and escalate when required
- Deal with customer data ethically and in accordance with the FSA requirements

SKILLS:

- Good oral & written communication
- A positive attitude towards providing excellent customer service which exceeds customer expectations
- Adaptable to change and willing to embrace new ideas
- The passion to put yourself in the customers' shoes, show empathy and be dedicated to resolving their query
- Understanding and interpreting data at a basic level
- Confident in processing a high volume of transactions while maintaining high level of accuracy at all times.
- **There's no need for any previous financial services experience - we'll provide all the training required across a comprehensive 6-week training programme.**_

WHAT’S IN IT FOR YOU?
- 6 weeks fully paid training
- Great rates of pay, including pay progression
- Opportunity for potential extension or a permanent position
- The opportunity to work with some of the most influential and experienced managers in the banking industry

**About our Pentland House site...**

With a passion for charity fundraising equal to the development of our colleagues careers this modern site also has the following facilities:

- 5-minute walk from Gyle shopping centre
- 1-minute walk from tram stop
- Canteen servicing breakfast rolls, lunch, snacks and hot & cold drinks
- Free tea & coffee provided in breakout room
- Quiet room for meditation, reflection or prayer

00501

**Job Types**: Full-time, Temporary contract
Contract length: 6 months

**Salary**: £10.62 per hour

**Benefits**:

- Work from home

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- South Gyle, EH12 9EB: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: One location

Reference ID: 00501
Expected start date: 03/04/2023

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