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Service Advisor

6 months ago

Edinburgh, United Kingdom Sytner Group Full time

**About the role**

We have a unique and extremely exciting opportunity for an experienced Service Advisor to join our new team at Lamborghini Edinburgh.

As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our clients and our workshop. You will inform and consult on vehicle servicing, and keep our clients up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about our clients vehicle status and ensure that vehicles will be ready on time. You will also have the ability to offer best advice on our products and services to our clients.

In addition to the Service Advisor role you will also be responsible for processing Warranty claims to our Manufacturers and manage our customers data base. You will actively call our customers to make convenient appointments for their annual servicing, MOTs and any other work that may be due on their vehicle.

This is a challenging role where you will be expected to deliver the very highest levels of customer care and satisfaction. You will take the time to talk to our clients and build a genuine rapport with them which will form a positive relationship for future visits to our dealership.
Sytner Service Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.

**About you**

Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment. Working knowledge of Kerridge would be advantageous, but not essential.

**Why Sytner?**

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.
- Enhanced Holiday Entitlement - 33 days inc. bank holidays
- Industry-leading Maternity, Paternity and Adoption Pay
- Career Development
- Recognition of Long Service every 5 years
- Discounted Car Schemes
- High Street Discounts
- Discounted Gym memberships
- Cycle to work scheme
- One day a year paid voluntary / community work
- Business social events

At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.

For more information around reasonable adjustments and the recruitment process please **click here**.

Unsure? Read on

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.