Service Advisor

5 months ago

Edinburgh, United Kingdom Lookers Plc Full time

OTE: GBP £30,800.00/Yr. Overview:
**Edinburgh Audi**
**Monday - Friday 8.00am - 5.30pm Saturday on rota basis**.**

**Salary: £30,800 OTE (including £26,000 basic plus bonus)**

**Company Car Included**

Lookers Edinburgh Audi are recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team which consists of Service Advisors, Vehicle Technicians, Apprentices, Workshop and our enthusiastic and friendly Service Manager.

As a Service Advisor at Edinburgh Audi, you will benefit from continuous training opportunities through our in-house brand development, as well as learning from the Service Manager and the Head of Business. This is a truly exciting opportunity with potential for progression opportunities within Lookers

**Responsibilities**:

- Booking MOTs, services and other repair work for our customers
- Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
- Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
- Managing a high-volume of customers daily as well as telephone calls and online booking queries
- Informing customers of turnaround times and ensuring effective communication throughout the time when a customers’ car is in the workshop
- Maintaining accurate customer records, and updating the systems when any bookings have been made

Qualifications:
As a Service Advisor at our busy dealership you must have heaps of energy, a warm personality and a real passion for delivering a first class customer experience each and every time. You will have excellent communication skills and the ability to build rapport easily whilst being able to explain technical information in a way that is clear and concise. Previous experience using Kerridge / ADP would be an advantage, as well as having knowledge of other essential dealer systems.

You will be a great team player but be able to also work independently using your own initiative. We want to hear from you if you have worked in a similar role within the automotive industry and have a passion for customer service and cars

**About us**
Lookers are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK and Ireland. We recognise the hard work, flexibility and commitment of our people so we offer an industry leading benefits package. This includes competitive basic salaries plus;
- Enhanced holidays that increase with service
- Eligibility to join one of our car schemes
- Critical illness cover after 2 years and Life Assurance
- Smart Health - free access to support 24 hours a day, 365 days a year
- Mental Health support available 24 hours a day, 365 days a year: Mental Health Aiders on site/online, EveryMind and much more
- Enhanced paid maternity, paternity and adoption leave
- For some roles a company car and additional earning potential through commission or bonus

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels with our annual Lookers Excellence Awards. So, what are you waiting for?

Lookers are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

  • Service Advisor

    4 months ago

    Edinburgh, United Kingdom Pendragon Full time

    **Service Advisor** **Evans Halshaw Vauxhall Edinburgh** **Salary of £26,442 with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as Service...

  • Service Advisor

    5 months ago

    Edinburgh, United Kingdom Pendragon Full time

    **Service Advisor** **Evans Halshaw Vauxhall Edinburgh** **Salary of £25,425 with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as Service...

  • Service Advisor

    4 months ago

    Edinburgh, United Kingdom Evans Halshaw Vauxhall Full time

    **Service Advisor** **Evans Halshaw Vauxhall Edinburgh** **Salary of £26,442 with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as Service...

  • Service Advisor

    5 months ago

    Edinburgh, United Kingdom Evans Halshaw Vauxhall Full time

    **Service Advisor** **Evans Halshaw Vauxhall Edinburgh** **Salary of £26,442 with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as Service...

  • Service Advisor

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom Arnold Clark. Full time

    Service Advisor Job Opportunity at Arnold ClarkWe are currently recruiting for a new Service Advisor to join our team at our Edinburgh Seafield Fiat/Kia branch. As a Service Advisor, you will play a crucial role in ensuring our customers receive exceptional service and support.What We Offer:33 days' holiday allowance with room to growGenerous retail...

  • Service Advisor

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom Arnold Clark. Full time

    Service Advisor Job Opportunity at Arnold ClarkWe are currently recruiting for a new Service Advisor to join our team at our Edinburgh Seafield Fiat/Kia branch. As a Service Advisor, you will play a crucial role in ensuring our customers receive exceptional service and support.What We Offer:33 days' holiday allowance with room to growGenerous retail...

  • Service Advisor

    3 weeks ago

    Edinburgh, Edinburgh, United Kingdom Sytner Group Full time

    About the RoleWe are seeking a highly skilled and customer-focused Service Advisor to join our team at Sytner Group. As a Service Advisor, you will play a vital role in providing exceptional customer service and ensuring that our clients receive the highest level of care throughout their vehicle servicing journey.About YouTo be successful in this role, you...

  • Service Advisor

    3 weeks ago

    Edinburgh, Edinburgh, United Kingdom Sytner Group Full time

    About the RoleWe are seeking a highly skilled and customer-focused Service Advisor to join our team at Sytner Group. As a Service Advisor, you will play a vital role in providing exceptional customer service and ensuring that our clients receive the highest level of care throughout their vehicle servicing journey.About YouTo be successful in this role, you...

  • Service Advisor

    1 month ago

    Edinburgh, Edinburgh, United Kingdom Sytner Group Full time

    About the RoleWe are seeking a highly skilled and customer-focused Service Advisor to join our team at Sytner Group. As a Service Advisor, you will play a vital role in providing exceptional customer service and ensuring that our clients receive the highest level of care throughout their vehicle servicing journey.About YouTo be successful in this role, you...

  • Service Advisor

    1 month ago

    Edinburgh, Edinburgh, United Kingdom Sytner Group Full time

    About the RoleWe are seeking a highly skilled and customer-focused Service Advisor to join our team at Sytner Group. As a Service Advisor, you will play a vital role in providing exceptional customer service and ensuring that our clients receive the highest level of care throughout their vehicle servicing journey.About YouTo be successful in this role, you...

  • Service Advisor

    4 months ago

    Edinburgh, United Kingdom John Clark Motor Group Full time

    **Service Advisor - Pentland Land Rover Edinburgh** Highly Competitive plus fantastic benefits A fantastic opportunity has arisen to work at **Land Rover** in Edinburgh West (Newbridge)** as a Service Advisor.** **Do you have what it takes to work in a highly demanding customer focused role? **Are you confident and motivated to provide a high level of...

  • Service Advisor

    5 months ago

    Edinburgh, United Kingdom John Clark Motor Group Full time

    **Service Advisor - Volvo Edinburgh** A fantastic opportunity has arisen to work at Volvo in Edinburgh** as a Service Advisor.** **Do you have what it takes to work in a highly demanding customer focused role? **Are you confident and motivated to provide a high level of customer satisfaction? This is a critical customer focused role which demands the...

  • Service Advisor

    5 months ago

    Edinburgh, United Kingdom John Clark Motor Group Full time

    **Service Advisor** OTE up to £32k plus many fantastic benefits A fantastic opportunity has arisen to work at Pentland Land Rover in Edinburgh Fort Kinnaird** as a Service Advisor.** **Do you have what it takes to work in a highly demanding customer focused role? **Are you confident and motivated to provide a high level of customer satisfaction? This is...

  • Service Advisor

    5 months ago

    Edinburgh, United Kingdom John Clark Motor Group Full time

    **Service Advisor** OTE up to £34k plus many more fantastic benefits A fantastic opportunity has arisen to work at **Volvo Cars** in Edinburgh** as a Service Advisor** **Do you have what it takes to work in a highly demanding customer focused role? **Are you confident and motivated to provide a high level of customer satisfaction? This is a critical...

  • Service Advisor

    5 months ago

    Edinburgh, United Kingdom John Clark Motor Group Full time

    **Service Advisor** Highly Competitive plus fantastic benefits A fantastic opportunity has arisen to work at **Land Rover **in **Pentland Edinburgh West (Newbridge) as a Service Advisor.** **Do you have what it takes to work in a highly demanding customer focused role? **Are you confident and motivated to provide a high level of customer satisfaction?...

  • Service Advisor

    1 month ago

    Edinburgh, Edinburgh, United Kingdom Sytner Group Full time

    About the RoleWe are seeking a highly skilled and customer-focused Service Advisor to join our team at Sytner Group. As a Service Advisor, you will play a vital role in providing exceptional customer service and ensuring that our clients receive the highest level of care throughout their vehicle servicing journey.About YouTo be successful in this role, you...

  • Service Advisor

    1 month ago

    Edinburgh, Edinburgh, United Kingdom Sytner Group Full time

    About the RoleWe are seeking a highly skilled and customer-focused Service Advisor to join our team at Sytner Group. As a Service Advisor, you will play a vital role in providing exceptional customer service and ensuring that our clients receive the highest level of care throughout their vehicle servicing journey.About YouTo be successful in this role, you...

  • Service Advisor

    3 weeks ago

    Edinburgh, Edinburgh, United Kingdom Sytner Group Full time

    About the RoleWe are seeking a highly skilled and customer-focused Service Advisor to join our team at Sytner Group. As a Service Advisor, you will play a vital role in providing exceptional customer service and ensuring that our clients receive the highest level of care throughout their vehicle servicing journey.About YouTo be successful in this role, you...

  • Service Advisor

    4 months ago

    Edinburgh, United Kingdom Prestige Motor Co Full time

    At Prestige Motor Company are seeking a highly motivated and customer-oriented Service Advisor to join our team. As a Service Advisor, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our service department. If you have a passion for automotive and enjoy working in a fast-paced environment, we want to...

  • Service Advisor

    3 weeks ago

    Edinburgh, Edinburgh, United Kingdom Sytner Group Full time

    About the RoleWe are seeking a highly skilled and customer-focused Service Advisor to join our team at Sytner Group. As a Service Advisor, you will play a vital role in providing exceptional customer service and ensuring that our clients receive the highest level of care throughout their vehicle servicing journey.About YouTo be successful in this role, you...