Service Advisor
7 months ago
At Prestige Motor Company are seeking a highly motivated and customer-oriented Service Advisor to join our team. As a Service Advisor, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our service department. If you have a passion for automotive and enjoy working in a fast-paced environment, we want to hear from you
**Responsibilities**:
- Greet customers and assist them with scheduling service appointments
- Listen to customers' concerns and accurately document their vehicle issues
- Provide recommendations for necessary repairs or maintenance based on customer concerns and vehicle inspections
- Prepare accurate estimates for repairs and communicate them to customers
- Coordinate with technicians to ensure timely completion of repairs
- Keep customers informed of the status of their vehicles throughout the repair process
- Handle customer inquiries, complaints, and warranty claims in a professional and timely manner
- Process payments for services rendered and handle cash transactions
**Experience**:
- Previous experience in a customer service role is required
- Strong mechanical knowledge or automotive background is preferred
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize tasks in a fast-paced environment
- Proficient computer skills, including experience with automotive software systems
Location: Sighthill
**Benefits**:
- Competitive salary
**Job Types**: Full-time, Permanent
**Salary**: £26,679.00-£27,765.00 per year
**Benefits**:
- Employee discount
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Commission pay
**Experience**:
- service advisor: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
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