Service Advisor

7 months ago

Edinburgh, United Kingdom Peter Vardy Full time

Service Advisor - BMW

Edinburgh

£Competitive + Bonus + Benefits

47 hours

Peter Vardy Ltd is a young, innovative, and fast paced, family run company - here to push boundaries to ensure we remain the best at what we do - selling cars. We are leading the revolution to create a future full of ambitious and determined individuals in the automotive industry.

We are currently hiring a Service Advisor to join the team at our BMW Edinburgh Centre. Our Service Advisors are an important component that works as a link between our customers and our workshop. It’s a tricky role, where one foot is in the engine room and the other foot is in the showroom. From welcoming guests, you’ll ensure their smooth journey; from agreeing service or understanding repair requirements; to booking in work and presenting the completed job. Along the way, you’ll liaise with our parts team, suggest additional products and services to the guest, and make sure all invoicing is shipshape. It’s all about giving our guests peace of mind. You must have an enthusiasm for guest experience and a passion for the industry with the confidence to deliver an outstanding service to our guests.

What you will do
- Always able to greet Guests in an enthusiastic and positive manner to maintain customer retention and satisfaction.
- Exceeds manufacturers national average CSI score.
- Ensure always adhering to Service Core Process.
- Enters all required information into IT systems in a timely manner to provide accurate and comprehensive Customer Relationship Management (CRM) data. Ensuring compliance with all aspects of Data Protection.
- Provide a thorough and accurate explanation of all additional work recommended, optimising any additional selling opportunities from this as well as upselling from the VHC and the sale of Service Plans.
- Responds to and resolves all customer issues direct to them within the communicated PV guidelines.
- Exceed service business plans.
- Complies with company policy regards to system housekeeping
- Maintain and develop Advisor knowledge through attending various training courses and developmental activities as required.

What you will need
- Experience working in a customer service role.
- Automotive background or Service Advisor experience would be highly advantageous.
- Exceptional customer service skills
- Target driven.
- Excellent communication skills and warm telephone manner
- Ability to multi-task within a busy environment
- A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner.
- Computer literate

What’s in it for you

Net Better Off is our Benefits and Reward programme which is designed to support our colleagues in four core wellbeing areas, Mental, Physical, Community and Financial - it’s the Peter Vardy difference
- 30 days holiday rising with length of service
- Excellent earning potential, you’re in control
- World class training delivered by the PV Academy to enhance your career.
- Employee discounts & lease cars options through the PV Cares scheme
- Highflyer Incentives - would you like to win a trip to Vegas?
- Generous Colleague Referral Scheme
- Company uniform
- Pension & Life Assurance
- Enhanced maternity & paternity leave
- Access to the PV Wellbeing Centre - MOT & In house counselling services
- Colleague events - Family Fun Day, Annual ball
- Christmas party - yes, we like to have fun

If you would love to be part of our Peter Vardy family, please APPLY now with an up-to-date copy of your CV. We look forward to hearing from you soon

Peter Vardy is an equal opportunities employer. Everyone is welcome here, if you have the drive and passion to succeed, then we would love to hear from you.

**Job Types**: Full-time, Permanent

Pay: £24,383.00-£29,500.00 per year

**Benefits**:

- Company events
- Company pension
- Referral programme

Supplemental pay types:

- Bonus scheme
- Performance bonus

**Experience**:

- service advisor: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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