Director Service Branch

5 months ago

Warrington, United Kingdom GEA Group Full time

**Director Service Branch**:
**Job information**:
**Reference number**:
JR-0025587

**Job function**:
Service

**Position type**:
Full time

**Site**:
Warrington, Cheshire
Leacroft Road, Warrington, Cheshire, Cheshire, WA3 6JF
- GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 50 countries contribute significantly to GEA’s success - come and join them We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.**Your responsibilities and tasks**:
The Service Branch Manager are responsible to assign and direct all work performed in the branch and to supervise all areas of operation. They will manage staff, foster a positive environment and ensure customer satisfaction and proper branch operation. They will have a hands-on approach and will be committed to the expansion and success of the business by implementing strategies that increase productivity and enable sales targets achievement. The Service Branch Manager and his team will be assuming full P & L responsibility for their location/region of operation.

The Service Branch Manager will have the responsibility for delivering the advanced GEA range of service products in their location/region. The organization consists of sales and service teams lead by the Head of Service.

The

The Service Branch manager leads and directs all operational aspects including customer service, human resources within the branch, administration and sales covering service execution (field service), service projects & execution thereof, equipment service sales and solutions service sales (including spare parts sales & repairs). S/he will develop forecasts, financial objectives and business strategies within their location/region and relating to the Service BA. S/he will lead and manage human resources by example to bring out the best of branch’s personnel and will be providing training, coaching, development and motivation. S/he will locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities. The Service Branch Manager will share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs. S/he will adhere to high ethical standards, and comply with all regulations/applicable laws and corporate governance.

The key management priorities for the role:

- Network to improve the presence and reputation of the branch and company
- Address customer and employee satisfaction issues promptly
- Growth Service execution (field service), Service Projects, Equipment Service sales and Solutions Service sales (including spare parts sales & repairs)
- Ensuring customer satisfaction through high quality service levels and execution
- Develop Strategy plan/s & execute for development in area of responsibility
- Track and realize budgets, consisting of: turn-over, margins, overheads, contribution and Ebit

The tasks and responsibilities for the role include:

- Ensuring that all quotations are done as per GEA standards and as per agreed margins.
- Ensuring that all procurement is done in accordance with the ERP system requirements.
- Ensuring that all job files are maintained as per GEA standards.
- Ensuring that all WIP is kept up to date and as per GEA standards.
- Ensuring that all invoicing is done in accordance with ERP system and on time.
- Ensuring that all payments (debtors and creditors) are collected / made in accordance with agreed payment terms.
- Ensuring that all aspects of human resource management is implemented and managed - leave, sick leave, social welfare, office facilities, employment contracts, etc.
- Ensure that all local banking, leases, expense sheets, etc. are maintained and managed.
- Ensuring that all overheads are managed and documented as per GEA standards.
- Develop and maintain branch facilities to support service business.
- HSE implementation and enforcement.
- Ensure that technicians receive adequate training and expose to Group know how.
- Plan & compile budgets & forecasts for branch related to Service, Service Projects and overheads.

Communication requirements for the role:

- Internal customers: Employees, Head of Service, Equipment & Solutions BA Responsibles, Service Sales, Service Support, Service Execution, Shared Services, Hygiene, Technical Support.
- External customers: All Customers including Key Customers, Consultants, Service Providers, Competitors, Industry Associations
- Type of communication: Proposals, Quotes, Letters, Memorandums, Electronic Communications, Presentations.

**Your profile and qualifications**:
Experience & Competencies

Profound experience in steering global finance organizations, as proven by:

- Customer Service - Manages difficult or emotional customer situations; R

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