Director of Outsourced Services
2 days ago
Salary: £100,000 - £160,000 per annum
About FFR Limited
FFR Limited is a leading provider of outsourced services to businesses across various industries. Our team of experts works closely with clients to deliver high-quality solutions that meet their unique needs.
Job Description
The Director of Outsourced Services will be responsible for managing and developing Corporate Services across accounts, tax, payments, banking, outsourced services, and in-country teams (ICTs). This position requires a strategic leader who can balance operational oversight with client relationship management, ensuring the highest levels of client experience (CX).
The successful candidate will be responsible for:
- P&L Full responsibility of the P&L for Corporate services. Working with the SLT and Operational board to deliver agreed targets.
- Strategic Leadership: Provide leadership and direction for the Corporate Services team, ensuring alignment with their goals and delivering exceptional client experiences.
- Client Relationship Management: Act as a senior point of contact for key clients, handling escalations, leading solution discussions, and building lasting partnerships.
- Operational Excellence: Oversee the delivery of high-quality, timely outsourced services across accounts, tax, and payments.
- Team Leadership: Inspire, motivate, and manage a team of 10, including 3 Team Leaders, fostering a culture of ownership, excellence, and collaboration.
- Technology and Automation: Leverage Xero, Xero Practice Manager, and other tools to enhance automation, improve workflows, and provide insightful management data and KPIs.
- Financial Oversight: Take full ownership of the Corporate Services P&L, delivering against agreed revenue, cost, and margin targets.
- Supplier and Partner Management: Manage relationships with Local Service Providers (LSPs) and in-country teams, ensuring reliable, cost-effective, and seamless service delivery.
- Upsell and Retention Culture: Instil a proactive approach to identifying opportunities for additional services, driving retention and client satisfaction.
- Continuous Improvement: Lead innovation efforts, refining processes and developing new products or services to meet client needs.
- Data and Reporting: Provide the SLT and Board with regular updates on operational performance, highlighting successes, risks, and areas for improvement.
Requirements
The ideal candidate will possess:
- Fully qualified accountant (ACCA preferred).
- Extensive experience in a multi-client, outsourced services environment.
- Proven success in managing remote teams and external partners.
- Strong background in leveraging technology to drive operational efficiency and insight.
- Familiarity with Xero, Xero Practice Manager, or equivalent platforms.
- Experience working with senior leadership to deliver on strategic objectives
Benefits
As a Director of Outsourced Services at FFR Limited, you will enjoy:
- A competitive salary package.
- Ongoing professional development opportunities.
- A dynamic and supportive work environment.
Personal Attributes
The successful candidate will demonstrate:
- Client-Centric: Passionate about delivering exceptional client experiences.
- Innovative Leader: Continuously seeks ways to improve processes and develop services.
- Proactive and Strategic: Able to anticipate challenges and drive actionable solutions.
- Inspiring Manager: A motivational leader who fosters collaboration and accountability.
- Data-Driven: Strong analytical mindset, with the ability to translate data into actionable insights.
- Team Player: Works collaboratively with the SLT, CFO, and Operations Director to achieve shared goals.
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