Library Administrator

5 months ago

London, United Kingdom Department for Work and Pensions Full time

**Details**:
**Reference number**:

- 299191**Salary**:

- £32,515**Job grade**:

- Executive Officer**Contract type**:

- Permanent**Business area**:

- DWP - Central Analysis and Science**Type of role**:

- Library
- Other**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- LondonAbout the job

**Job summary**:
You will be based in DWP’s main London office, issuing books and posting these out to DWP colleagues across the UK, and processing returned books. You will be supporting the team’s Librarians to ensure the physical collection is up-to-date, by adding new books to the shelves and weeding older books from the collection. You will help with projects to develop our collection, for example by keeping signage and labels up-to-date. You will be manually shelving books using a ladder, handling heavy print volumes and moving items to the Archive.

You will be part of a Library team based in hubs across the UK. On a typical day, you will be speaking to Library colleagues at Caxton House, and you will also speak on MS Teams with other Librarians and Grade 7 colleagues based in Sheffield, Newcastle and Glasgow. You will join various team meetings and project calls with colleagues in the Library and the Department more widely.

**Job description**:
You will be responsible for dealing with customers visiting the library as well as responding to queries received in the library mailbox and MS Teams channels primarily advising users on using the collection, ordering items and response times. When required you will refer queries to other team members and update the customers on progress.

As the key contact for the book collection, you will be responsible for lending and returns. Having identified a need to streamline current processes to reduce time spent chasing overdue books, this presents an opportunity for a highly organised and motivated person to lead these changes.

Responsible for maintaining the hardcopy collection, you will keep the library shelves organised and in order. This involves manually shelving books using a ladder, handling heavy print volumes and moving items to the archive. You will be responsible for tasks including keep the printer consumables stocked and ordering stationery and library equipment.

Using the Library Management System (LMS) you will add and remove users from the system, chase overdue items and share management reports analysing borrowing trends to support purchasing decisions.

We support professional development by providing opportunities for further study leading to a formal qualification or accreditation in librarianship from the Chartered Institute of Library and Information Professionals (CILIP).

**Person specification**:
**Key criteria**
- Proven experience of working in a library or similar customer service environment **(**Lead criterion**)**:

- Experience of proposing and implementing improvements in order to enhance customer service
- Ability to prioritise tasks and effectively manage competing demands
- Evidence of competency in using Microsoft Office products, including SharePoint
- Experience of working collaboratively and effectively with people at different levels and from diverse backgrounds, whilst promoting equality, diversity, and inclusion
- Excellent written and oral communications skills using a variety of methods including digital and telephony

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Managing a Quality Service
- Delivering at Pace
- Working Together
- Changing and Improving

**Benefits**:

- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.**Sift**

Your Personal Statement should provide evidence and examples of proven experience of each of the key criteria in the person specification section of the advert. Your CV is not scored separately.

**Interview**

At interview you will be invited to deliver a presentation for up to 5 minutes on the ‘Managing a Quality Service’ Behaviour.

You will be provided with the presentation question with your interview invite and asked to develop a 5-minute presentation to explain your answer to that question.
- Managing a quality service
- Delivering at pace
- Working together
- Changing and improving

**Further details**

Find out more about Working for DWP

A reserve list may be held for a period of 6 months from which further appointments can be made.

If successful and transferring from another Government Department a criminal record check may be carried out.

New entrants are expected to

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