Senior Library Assistant

2 months ago

London, United Kingdom GLL Full time

GLL is currently recruiting a Senior Library Assistant to join the team at HMP Wandsworth. As a Senior Library Assistant you will be working in 2 on site busy prisoner libraries, giving access to a wide variety of collections and resources including books, computers and reference collections.

HMP Wandsworth is a Category B men's prison in the London Borough of Wandsworth, South West London, England. It is operated by His Majesty's Prison Service and is one of the largest prisons in the UK. The prison houses 1600 prisoners

Prisoners use our libraries for a number of reasons. We have a vast selection of legal books and papers that our prisoners use to help them understand their sentences as well as the standard books that you’d find in a public library. We have a heavy focus on education as many of the prisoners have literacy problems or just want to learn something new such as a second language, but whatever the reason, the books are a welcome diversion from prison life. As Senior Library Assistant, you will have to do the usual tasks associated with the role, such as providing an information service to our users, ordering books and arranging engaging events and activities, but due to the unique location of the library, there is far more to this role than expected. As we place an emphasis on education, we’re inspected and regulated by Ofsted, so there will be a lot of administration involved to help us to review and maintain our standards.

Although challenging, this is a highly-rewarding role where you’ll get to see the prisoners change and grow from the services and support that you’d provide alongside other departments such as Education and Resettlement. This isn’t a role for the timid, as you’ll need to maintain control and gravitas at all times as well as being vigilant. A can-do attitude is a must, as is common sense, as you’ll do everything from assessing the suitability of the books that the prisoners request, to ensuring that all doors are locked behind you whenever you move about the building as well as some heavy lifting. You’ll ideally be CILIP qualified (although relevant experience would be just as valuable), with a mature demeanour and passion for helping others.

What you need:

* Experience working within libraries.

* Evidence of making a difference to customers

* Confident IT skills and knowledge

* Excellent numeracy, literacy and communications skills

* Administration skills

* Experience of using Library Management systems, would be useful

* A real focus on customer service.

* Passion and personality

* Evidence of being organised and efficient

* Customer Service Qualification (desirable)

* Be a great team player

What you’ll do:

* Work as part of the team to ensure the smooth operation of the libraries

* Provide welcoming and genuine goodbye to all prisoners, providing guidance and support on how to get the optimum results from their visit by truly engaging with prisoners to understand the reason behind their visit

* Devise and Create imaginative events

* Follow Safeguarding guarding of children and Vulnerable adults policy and procedures

* Follow all Normal & Emergency Operating Procedures as well as adhering to relevant polices and manuals

* Interact with prisoners through conversations and supporting their needs

* Support prisoners with all queries available at the library

* Fully participate in and engage in the any training provided.

As a leader within the leisure industry we can also offer scope to progress your career, and job variety like nowhere else.

In return, you will get:

36 hours a week, full time permanent role

£26,204.99 per annum (based on 36 hours a weeks)

Industry leading rates of pay banding dependant on relevant qualifications

Discounted membership at our leisure centres

Discounts across thousands of retailers (GLL Extras)

A fantastic pension scheme

25% off Red Letter Days

25% off Buy A Gift

20% off GLL spa experience treatments and associated products.

20% off Tea and Tonic products

Ride to work scheme

Free eye tests and discounted glasses

The opportunity to join the GLL Society and have a say in how we are run plus associated social events

Exclusive discounts on our villas in Portugal

Exclusive discounts on our Ski chalets in Bulgaria

Health assurance

Career pathways, professional development are just the start. To ensure you stay at the top of your game, we provide training with practical and theory elements together

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