Current jobs related to Resident Liaison Officer - Newport - Jeff Way Construction

  • Resident Liaison Officer

    3 weeks ago

    Newport, Isle of Wight, United Kingdom Invision Group Full time

    Invision Recruitment are currently working alongside a reputable refurbishment specialist who have been operating within the industry for over 80 years. This client is well versed across planned maintenance, energy efficiency and fire safety. Operating across social housing, education, heritage and public buildings, they are looking for skilled construction...

  • Resident Liaison Officer

    3 weeks ago

    Newport, Isle of Wight, United Kingdom Invision Group Full time

    Invision Recruitment are currently working alongside a reputable refurbishment specialist who have been operating within the industry for over 80 years. This client is well versed across planned maintenance, energy efficiency and fire safety. Operating across social housing, education, heritage and public buildings, they are looking for skilled construction...

  • Brand Liaison Officer

    2 weeks ago

    Newport, Newport, United Kingdom Invision Group Full time

    Invision Group is seeking a skilled Brand Liaison Officer to join their team. This client is a reputable refurbishment specialist with over 80 years of experience in planned maintenance, energy efficiency, and fire safety.Key Responsibilities:Develop and maintain strong relationships with social housing clients, ensuring their needs are met and expectations...

  • Housing Officer

    3 weeks ago

    Newport, United Kingdom HAYS Full time

    Housing Officer - Newport Your new companyThe Housing Association is based in South Wales and is a well-established social landlord committed to providing high-quality housing and services to its tenants. With a strong focus on community development, the organisation aims to create vibrant, inclusive neighbourhoods where residents can thrive. The Housing...

  • Housing Officer

    6 days ago

    Newport, United Kingdom Hays Full time

    Housing Officer - Newport Your new companyThe Housing Association is based in South Wales and is a well-established social landlord committed to providing high-quality housing and services to its tenants. With a strong focus on community development, the organisation aims to create vibrant, inclusive neighbourhoods where residents can thrive. The Housing...

  • Care and Support Officer

    4 months ago

    Newport, United Kingdom Newport City Council Full time

    **Job information** Post No. SS919.2 - Care and Support Officer Care & Support Officer Generic Job Advert Adult and Community Services, Residential Homes Contracted Hours & Base; Blaen-Y-Pant, 25 hours per week, on a rota system including morning, evening and weekend shifts Grade 4; Spinal Column Point 7-11 We are committed to providing quality person...

  • Housing Officer

    3 weeks ago

    Newport, United Kingdom Hays Specialist Recruitment Limited Full time

    Your new companyThe Housing Association is based in South Wales and is a well-established social landlord committed to providing high-quality housing and services to its tenants. With a strong focus on community development, the organisation aims to create vibrant, inclusive neighbourhoods where residents can thrive. The Housing Association works closely...

  • Office Administrator

    4 months ago

    Newport Pagnell, United Kingdom PWM UK Ltd Full time

    **Office Administrator - Newport Pagnell - Up to £26,000** PWM are a growing business working across the construction and rail sectors. Due to expansion, we now seek an additional Office Administrator to support the internal functions of the business and play a proactive role within the organisation. **Skills**: - Proven experience in an Office...

  • Care and Support Officer

    4 months ago

    Newport, United Kingdom Newport City Council Full time

    **Job information** Post No. SS919.24 - Care and Support Officer Adult and Community Services, Residential Homes Contracted Hours & Base; Blaen-Y-Pant, 21 hours per week, on a rota system including morning, evening and weekend shifts We are committed to providing quality person centred care for people living with both physical and mental health issues;...

  • Care and Support Officer

    3 months ago

    Newport, United Kingdom Newport City Council Full time

    **Job information** Post No.SS966.23 - Care and Support Officer - Spring Gardens Residential Home We are committed to providing quality person centred care for people living with both physical and mental health issues; we provide accommodation, care and support over three sites. - Parklands Residential Home, Malpas for up to 26 people. - Blaen Y Pant...

  • Care and Support Officer

    3 months ago

    Newport, United Kingdom Newport City Council Full time

    **Job information** Post No. SS966.23 - Care and Support Officer Adult and Community Services, Residential Homes We are committed to providing quality person centred care for people living with both physical and mental health issues; we provide accommodation, care and support over three sites. - Parklands Residential Home, Malpas for up to 26 people. -...

  • Event Coordination Specialist

    1 month ago

    Newport, Newport, United Kingdom CV Screen Ltd Full time

    Position OverviewEvent Coordination Specialist / Marketing LiaisonLocation: NewportSalary: Up to £39,000 + Exceptional OpportunitiesCV Screen Ltd is seeking an Event Coordination Specialist / Marketing Liaison for a fixed-term contract within a reputable leisure organization. This role involves traveling to various venues across the Southwest region, with...

  • Care and Support Officer

    3 months ago

    Newport, United Kingdom Newport City Council Full time

    **Job information** Post No. SS948.18 - Care and Support Officer Parklands Residential Home is situated in the Malpas area of Newport and provides accommodation, care and support for 26 people, 8 bedrooms are utilised for long term residential and 18 bedrooms are utilised for short term re-enablement and/or assessment (Step up & Step down). We are looking...

  • Community Safety Enforcement Officer

    2 weeks ago

    Newport, Newport, United Kingdom Randstad Delivery (GBS) Full time

    Job Summary:We are seeking a highly motivated and experienced Community Safety Enforcement Officer to join our team at Randstad Delivery (GBS). As a key member of our team, you will play a vital role in enforcing relevant statutes and regulations, responding to complaints, and providing advice and support to residents and businesses.Key...

  • Community Safety Enforcement Officer

    2 weeks ago

    Newport, Newport, United Kingdom Randstad Delivery (GBS) Full time

    Job Summary:We are seeking a highly motivated and experienced Community Safety Enforcement Officer to join our team at Randstad Delivery (GBS). As a key member of our team, you will play a vital role in enforcing relevant statutes and regulations, responding to complaints, and providing advice and support to residents and businesses.Key...

  • Procurement Officer

    4 months ago

    Newport, United Kingdom Newport City Council Full time

    **Job information** Post No. POSN002881 - Procurement Officer An exciting opportunity has arisen for a Procurement Officer post within the Strategic Procurement Team at Newport City Council. This is an excellent opening to join a progressive procurement team, working with Senior Procurement Officers to deliver the Council’s procurement work plan,...

  • Destination Management Support Officer

    4 months ago

    Newport, United Kingdom Newport City Council Full time

    **Job information** Post No. FL1015.1 - Destination Management Support Officer We are looking to recruit an enthusiastic Destination Management Support Officer. The full time permanent post sits within the Regeneration and Place Service Area of Newport City Council. Destination Management / Development concerns tourism and events. Key is the promotion of...

  • Research Officer x4 in Newport

    1 month ago

    Newport, United Kingdom Concept Resourcing Full time

    Research Officers£20.47 per hourINSIDE IR356 Month Contract with expected extensionFull Time - 37 hours per weekHybrid - 2 to 3 days per week in either Newport, South Wales, Titchfield, Hampshire, Edinburgh or Darlington offices.My client are a large prestigious government organisation and are looking for Research Officers to come and join their team on an...

  • Office Administrator

    3 months ago

    Newport, United Kingdom Tregwilym Lodge Full time

    Tregwilym Lodge provides nursing and residential care services for 70 residents with late-stage dementia and associated complex care needs. We are recruiting caring a motivated Administrator to join our dedicated team. Tregwilym Lodge is committed to a person-centred approach and high standards of care promoting independence, wellbeing and safety of...

  • Anti Social Behaviour Officer

    3 months ago

    Newport, United Kingdom Newport City Council Full time

    **Job information** Post No. PE098 - Anti Social Behaviour Officer Newport City Council (NCC) are committed to working in partnership to develop and progress Newport’s Community Safety Plans. The role requires an active and at times lead role, in the development and delivery of an operational approach to resolving cases of Anti-social behaviour (ASB),...

Resident Liaison Officer

5 months ago

Newport, United Kingdom Jeff Way Construction Full time

An excellent opportunity has arisen for an Resident Liaison officer at Jeff Way Construction.

**Who are we?**

Jeff Way Construction are a full service building and maintenance company. Established in 2014 we specialise in Planned works, External works, Improvements and renovations for local authorities, housing associations and commercial properties.

**The Role**

Jeff Way have a new exciting position available for an RLO to work within our Newport office as part of a social housing contract we have. The main responsibilities will be;
- To act as the main point of customer contact for escalated queries and complaints and complex Issues
- To support the Customer Service & Performance Manager in investigating and responding to formal complaints.
- To maintain high standards of customer service and improved customer experience
- Act as the main point of contact for escalated calls from Customer Service Agents
- Liaise with customer to ensure smooth resolution of any complex issues, maintaining regular contact to keep customers informed of progress.
- Act as a mediator to prevent issues being escalated and reduce the number of formal complaints being raised.
- Call customers to arrange appointments for work
- Maintain standards of productivity to achieve individual and team targets
- Assist the Complaints and Performance Officer(s) in recording complaints and responding to complaints and requests for compensation
- Adhere to and support K&T’s and their clients’ policies and procedures regarding data protection and equality and diversity
- Experience as an RLO
- An ability to work in an organised and efficient way
- Ability to work to deadlines
- An ability to work in a team environment
- A confident and outgoing personality
- Excellent attention to detail
- Strong written, oral and interpersonal skills
- Ability to work using their own initiative within boundaries.
- An ability to work with people at all different levels and responsibilities.

Phone: 07471000534

Gareth O'brien

**Job Types**: Full-time, Permanent

Pay: £25,000.00-£26,000.00 per year

**Benefits**:

- Company car

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person