Client Relationship Manager

1 month ago

Cole Green, United Kingdom Alliance Cleaning Limited Full time

**Required experience and skill sets**:

- Business administration work experience
- Experienced CRM system user
- Experienced high level knowledge and professional use of Microsoft Applications like
- Excel, Word & Power Point
- Excellent ability to prepare business presentation documents
- Experience of cleaning industry service and products (not a pre-requisite as training will be provided)
- Experience with mobile technology use and configuration for users
- Supervisory experience

**Required skill sets**:

- High standard of computer literacy skills.
- Excellent communication skills verbally and written
- Excellent Interpersonal skills
- Organizational skills.
- Strategic planning and scheduling skills.
- Time-management skills.
- Critical thinking skills.
- Handling calls
- Managing workload and prioritising
- Office relations
- Working in and with teams

**KEY JOB DESCRIPTIONS**
- To have complete ownership and responsibility for all day-to-day business administration, procedures and processes linked to client Service Level Agreements.
- To manage internal client data base - New Contracts and Contract Amendments
- To manage client invoicing, credits, purchase orders and proforma invoices.
- To build and maintain relationships with customers. Working to solve any business or technical challenges that they face.
- To handle problems, and analyse communications, contracts, and negotiations. To use the information to refine company practices. Helping Alliance to maintain positive reputations with customers.
- To make sure all direct and indirect client requests are dealt with according to the Company’s quality standard response times.
- To be commercially aware of all operational and business support activities.
- To make sure all client supporting documents are created and maintained within the right filing locations.
- To assist with client complaints within agreed Company time-scales.
- To assist with HR documentation and meetings
- To provide general support for the Operations department

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