Client Relationship Manager

3 weeks ago


Cole Green, United Kingdom Aspire Rec2Rec Limited Full time

Team - Administration

Title - Client Relationship Manager

General Administration & HR Support

Salary £27,000 -£30,000 depending on experience.

Monday - Friday : 8.30am to 5.00pm
- Customer Service background and experience
- Experienced CRM system user
- High level knowledge and professional use of Microsoft Applications
- Excel, Word & Power Point
- Excellent communication skills verbally and written
- Excellent ability to prepare business presentation documents
- Experience of cleaning industry service and products (not pre-requisite as training will be provided)
- Experience with mobile technology use and configuration for users
- Excellent Interpersonal skills

Required skill sets:

- High standard of computer literacy skills.
- Organizational skills.
- Strategic planning and scheduling skills.
- Time-management skills.
- Critical thinking skills.
- Handling calls
- Managing workload and prioritising
- Office relations
- Working in and with teams

KEY JOB SPECIFICATIONS

To have complete ownership and responsibility for all day-to-day business administration, procedures and processes linked to client Service Level Agreements.

To build and maintain relationships with customers. Working to solve any business or technical challenges that they face.

To handle problems, and analyze communications, contracts, and negotiations. To use the information to refine company practices. Helping Alliance to maintain positive reputations with customers.

To make sure all direct and indirect client requests are dealt with according to the Company’s quality standard response times.

To be commercially aware of all operational and business support activities.

To make sure all client supporting documents are created and maintained within the right filing locations.

To assist with client complaints within agreed Company timescales.

To provide general support for the Operations department



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