Client Services Coordinator

3 weeks ago

Leavesden Green, United Kingdom Warner Bros. Discovery Full time

**_Every great story has a new beginning, and yours starts here._**

**_ Welcome to Warner Bros. Discoverythe stuff dreams are made of._**

**Who We Are **

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the _storytellers_ bringing our characters to life, the_ creators_ bringing them to your living rooms and the _dreamers_ creating what’s next

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

**Your New Role**

Are you an experienced and versatile Coordinator? As the Client Services Coordinator you will be working with and supporting the Client Services Manager, to book and track usage of all Studio Facilities, including associated services used by clients.

You will be the first point of contact for all prospective and existing clients/ tenants regarding any enquiries or issues concerning Studio services and facilities, highlighting and resolving scheduling and logístical challenges. This role will involve effectively managing client relations with producers, director, Unit Production Managers, production and studio executives.

**Your Role Accountabilities**
- Work with the Client Services Manager to produce and track all relevant proposals and other paperwork for clients including quotes and terms of agreement.
- Build a network of contacts in the industry to promote Studio services to current and potential clients.
- Understand the target market in order to identify new ways of attracting clients.
- Have the knowledge and expertise to provide clients with the correct advice, guidance and information on all options available to them.
- Make sure all tenants receive the necessary materials, information and support.
- Maintain accurate records of all pricings, sales, and activity reports.
- Responsible for keeping the occurrence chart up-to-date ensuring all departments are aware of current, future and prospective bookings.
- Adhere to all company policies, procedures and business ethics codes and ensure that they are communicated and implemented within the team.
- Produce and check all quotes, invoices and Purchase Orders for Studio Stage and Office rentals.
- Assist with Industry, promotional or special events and conduct site tours for prospective clients and visitors.

**Qualifications & Experience**
- Experience of successfully developing and maintaining client relationships.
- Able to build good relationships with internal/ external customers and establish credibility quickly.
- Ability to take initiative using own discretion and skills proactively to deal with routine matters and work with limited supervision in a pressured environment.
- Positive attitude whilst being patient and calm and flexibility in approach to workload and hours.
- Professional telephone manner, confident in dealing with internal issues and public complaints.
- Ability to work with staff across all areas and levels of the organisation.
- Experience within media, film and/or television production.
- Previous experience within a bookings or sales environment is desirable.
- Inclination towards technology and systems e.g. Photoshop & Excel

**Company Overview**

Warner Bros. Studios Leavesden (WBSL) is a purpose built, state-of-the-art film and television studio offering one of the largest facilities in the UK. This 200-acre secure site has half a million square feet of stage space, production offices and workshops together with an exterior filming tank, one of the largest indoor heated underwater filming tanks in Europe and a 150 acre back-lot. WBSL has some of the largest sound stages in the UK and is proving to be a very popular facility for production clients.

WB Leavesden Park, adjacent to the Studio, offers modern and flexible office space for Production Companies. The site also has its own, on-site Set Lighting & Rigging rental division, which provides the industry with state-of-the-art lighting equipment, scaffolding and production supplies for stage and location shoots. WB De Lane Lea based in Soho, London, provides state of the art facilities in audio post-production for feature films and television.

WBSL also have an onsite childcare facility available to WB employees and onsite productions called The WonderWorks and Zone10 - an onsite gym facility to support the physical and mental wellbeing of all our employees.

These facilities make Warner Bros. Entertainment the only Hollywood studio to own and operate a production and post-production facility in the UK.

**How We Get Things Done**

**The Legal Bits

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