Team Administrator

2 weeks ago

London, United Kingdom Central and North West London NHS Foundation Trust Full time

An opportunity has arisen for a forward thinking, enthusiastic, highly motivated and experienced administrator to support the senior management team of the Jameson Division, based in Westminster. The senior management team oversees the strategic and operational success of primarily adult mental health services, and this post will be integral in coordinating and supporting key aspects of this remit.

The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.

The role will involve working closely with the Deputy Directors and Heads of Service to support them in the discharge of their responsibilities, as well as any other required senior management team members. This will include diary management, meeting organisation and support, project and audit work, document preparation, management of key areas of delegated responsibility such.

In return we will ensure that you are supported by relevant induction, training, operational and professional supervision to enable you to work to your full potential in a challenging environment.

CNWL (Central and North West London NHS Foundation Trust) has almost 7,000 staff providing integrated healthcare to a third of London's population, Milton Keynes and areas beyond. We involve service users, carers, the public, staff and partner organisations in the way that we are run.

Our catchment area spans diverse communities, with over 100 first languages spoken. It contains areas of great affluence as well as areas of much deprivation. We are committed to providing services that meet the needs of the people who use them, and we actively encourage involvement from local people who can help make a difference. We’re proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME and people with disabilities to promote good relations and understanding between our staff.

We are recognised locally, nationally and internationally for providing high quality, innovative healthcare. We aim to employ only the best people, and our experts are frequently called upon to contribute to national health strategy and policy, and many models of our care have been adapted for use in other countries.
- To provide high level administrative support to the senior management team, such as: recruitment processes; organising meetings; preparation of documents, reports and presentations.
- To prepare for any service team meetings, disseminating papers and following up on allocated actions ahead of the meetings.
- To deal with telephone calls, post and direct contacts with clients and internal and external agencies in an appropriate and professional manner, using judgement and discretion where necessary, referring complex matters to relevant senior members of staff and taking messages when necessary
- To prepare documents (letters, memos, reports etc) by copy or audio typing using Microsoft office software, ensuring all policies and procedures are adhered to.
- To carry out general office duties, such as scanning, faxing, photocopying and filing.
- To participate in the induction of any new permanent or temporary staff into the service and prepare the induction pack as well as the induction schedules.
- To take part in any audit/quality/monitoring initiatives.
- To receive patient/staff queries and complaints on behalf of the service line and liaise, action and follow-up/refer as required following departmental and trust guidelines and protocols.
- To be a point of contact for staff reporting in sickness, transport delays and inform the relevant leads.

For a full list of responsibilities and skills, please refer to the attached job description and person specification.

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