Call Handler

4 days ago


Bournemouth, United Kingdom Oyster Recruitment Limited Full time

Do you have previous Call Centre/Customer Service experience and are looking for a part time role? If so, we have a great opportunity for you

Oyster is recruiting for 2 part time, motivated, Call Handlers/Dispatchers/Schedulers on a Temp to Perm basis to join a thriving and established business based in Bournemouth.

**Responsibilities**
- Answering incoming customer calls regarding bookings, queries, estimations and general customer enquiries
- Responsible for maintaining high level of professionalism with clients and working to establish positive rapport with every caller
- Directing calls efficiently and effectively to the correct Department/Manager
- Work with the management team to stay updated on service knowledge and be informed of any changes in company policies and procedures
- Handling customer complaints effectively whilst maintaining the company’s solution focused perspective
- Carrying out general office duties as and when required

Hours: Thursdays, 6pm - 12pm, Friday’s, 6pm - 2am, Saturdays, 8am - 6pm or 8am - 1pm (you will not necessarily be required to work the Friday evening AND the Saturday morning back to back).


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