Customer Success Superviser

4 weeks ago

Welham Green, United Kingdom E-Service (Europe) Ltd Full time

**Customer Success Supervisor**

**E-Service (Europe) Ltd - August 2023**
- **About The Role**_

Founded in 2004, E-Service are Europe’s largest dedicated and independent supplier of specialist repairs and spare parts to the Gaming, Amusement and Vending industries. Each day, E-Service processes several hundred orders for repairs, product shipments and repair services.

It is vital for our customers that their requirements are met as quickly and efficiently as possible. Information exchange is key to the success of our business. It will be part of the role to regularly update our clients with order progress, shipment details, possible delays and resolve any discrepancies.

You will also help enhance the provision and sharing of information and performance data generated from our in-house management systems, being responsible for extracting data and delivering reports to the management team.

Great customer service is the cornerstone of our business. This role will be key to delivering a smooth and seamless journey for our clients.
- **What You Will Do**:_
- Co-operate closely with our Sales and Engineering teams.
- Know and understand our clients’ requirements, providing updates and order progress.
- Share information so work schedules can be altered and prioritised to maximise our efficiency and meet client demand.
- Regularly highlight, report and tackle all barriers to completing and progressing our orders on time.
- Work closely with clients to offer quotes and alternative products to ensure E-Service not only meets but exceeds its commitments to great and customer service.
- Extract data from in-house systems and deliver predefined reports to the management team.
- Communicate across the business and assist with driving improvements and efficiencies.
- **What We Would Like From You**:_
- Degree qualified or hold higher education qualifications indicating strong competence in written language, understanding reports and data and an ability to accurately and reliably communicate throughout the business.
- Hold a passion and interest in technology, ideally from a role or background where the use of technology is commonplace.
- Good knowledge of Microsoft Excel and being able to format and deliver reports.
- A flexibility and willingness to learn our systems and processes and a desire to deliver great Customer Service to our UK & European customers.
- SAP experience also highly desirable.
- Ability to work from our office in Welham Green AL9 7JL
- **What Can We Offer You?**_
- Competitive graduate starting salary of up to £26,000 pa
- 20 days annual leave (rising to 25 over 5 years)
- Company auto-enrolment Pension Scheme
- Opportunity to work overtime by arrangement
- Laptop & phone provided
- Internal training will be given, together with the opportunity to attend further courses and professional training as the role develops
- A bonus package will be calculated and linked to the success of the role

**Salary**: From £26,000.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Performance bonus

COVID-19 considerations:
Covid Measures are in place, one way system in general work areas, sanitizer stations provided, face masks are worn at the individuals discretion.

Ability to commute/relocate:

- Welham Green, AL9 7JL: reliably commute or plan to relocate before starting work (required)

**Education**:

- Certificate of Higher Education (preferred)

**Experience**:

- Customer Support & Client Services Occupations: 1 year (preferred)
- customer service: 1 year (preferred)

Work Location: In person

Reference ID: CSS/MC/April22

  • Customer Onboarding Specialist

    4 weeks ago

    Welham Green, United Kingdom Red Door Recruitment Full time

    **Welham Green** **Up to £27k** **Flexible working hours and 3pm finish on a Friday** **Office-based - 2 day WFH** We are recruiting for a Customer Onboarding Specialist to join a very successful and expanding company in Welham Green. As a Customer Onboarding Specialist, you will educate new customers and help solve technical problems. They company...

  • Customer Onboarding Specialist

    2 days ago

    Welham Green, United Kingdom Red Door Recruitment Full time

    **Welham Green** **Up to £35k** **Flexible working hours and 3pm finish on a Friday** **Office-based - 2 day WFH** We are recruiting for a Customer Onboarding Specialist to join a very successful and expanding company in Welham Green. As a Customer Onboarding Specialist, you will educate new customers and help solve technical problems. They company...

  • Customer Success Manager

    6 days ago

    Marston Green, United Kingdom Flooid Full time

    The RoleAs a Customer Success Manager, you will be an integral part of managing customers on behalf of Flooid, facilitating their requests for change, service issues, SLA uptimes, reporting, and strengthening the customer relationship through the delivery of the service, driving internal teams to ensure our standards and expectations are met.    The...

  • Trainee Stone Worktop Fitter

    4 days ago

    Welham Green, United Kingdom The Marble Group Full time

    The Marble Group are an established company which has been running for 15 years and we are also one of the fastest growing within the UK. Our clients range from private customers, kitchen companies, developers and architects. The work we carry out every day involves lifting granite, quartz and marble worktops into customers houses, so can be very strenuous....

  • Care Coordinator

    2 weeks ago

    Welham Green, United Kingdom Care By Us Limited Full time

    **Company Description**:** Care Coordinator** Welham Green, Hertfordshire Salary up to £28,500 per annum **What we offer** We’re creating brighter days. Fresh challenges. Exciting opportunities. Plenty of ups, downs and curveballs. With a career as a Care Coordinator at Care By Us every day will be different to the next. Each will offer you the...

  • Care Coordinator

    2 weeks ago

    Welham Green, United Kingdom Care By Us Limited Full time

    **Company Description** Care Coordinator** Welham Green, Hertfordshire Salary up to £28,500 per annum **What we offer** We’re creating brighter days. Fresh challenges. Exciting opportunities. Plenty of ups, downs and curveballs. With a career as a Care Coordinator at Care By Us every day will be different to the next. Each will offer you the...

  • Care Coordinator

    2 weeks ago

    Welham Green, United Kingdom Care By Us Limited Full time

    Job DescriptionWhat you’ll doThe role of the Care Coordinator is to support the delivery of the highest quality care support services by line managing care workers, including carrying out a range of functions such as the assessment and review of individual services and the practical supervision, instruction and support of care workers.  What you’ll...

  • Sales Admin Supervisor

    4 weeks ago

    Welham Green, United Kingdom Motus Truck and Van Full time

    Job Introduction **Motus Truck & Van** **have an exciting opportunity for a dedicated Sales Admin Supervisor to join their fabulous sales team in Welham Green.** The Sales Admin Supervisor will be responsible for supervising the sales administration team, to ensure a quick accurate turnaround of all sales paperwork for an efficient handover of the vehicle...

  • Warehouse Operative/flt Driver

    3 weeks ago

    Welham Green, United Kingdom Newstaff Employment Services Ltd. Full time

    Newstaff Employment Agency is recruiting for Warehouse/FLT Driver in Welham Green. Our client is a successful and growing builder’s merchant based in Welham Green, Hertfordshire. **Warehouse/FLT Driver Driver in Welham Green**: **About you**: If you have previous FLT experience, and who will be willing to help assist in the day-to-day operations of a...

  • Reactive Waste Van Driver

    2 weeks ago

    Welham Green, United Kingdom Biffa Full time

    Van Driver – Reactive waste - £ per hour per hour + BonusBiffa Waste Services are currently looking for a Van Driver for our exciting reactive waste collection service across an expanding customer base.Because the service is reactive in nature with the emphasis on providing excellent and memorable customer service, you will need to be flexible across week...

  • Automotive Parts Advisor

    1 month ago

    Welham Green, United Kingdom Graham James Full time

    **Automotive Parts Advisor** **Welham Green, Hatfield** Our client is part of a large, well respected HGV dealer group with multiple sites across the UK - providing sales and aftersales for their specific market. They are currently seeking an experienced Automotive Parts Advisor to join their busy team. **Parts Advisor Job Description**: - Run Front and...

  • Automotive Parts Advisor

    3 days ago

    Welham Green, United Kingdom Graham James Full time

    **Automotive Parts Advisor** **Welham Green, Hatfield** Our client is part of a large, well respected HGV dealer group with multiple sites across the UK - providing sales and aftersales for their specific market. They are currently seeking an experienced Automotive Parts Advisor to join their busy team. **Parts Advisor Job Description**: - Run Front and...

  • Reactive Waste Van Driver

    2 weeks ago

    Welham Green, United Kingdom Biffa Waste Services Full time

    Van Driver – Reactive waste - £10.90 per hour per hour + BonusBiffa Waste Services are currently looking for a Van Driver for our exciting reactive waste collection service across an expanding customer base.Because the service is reactive in nature with the emphasis on providing excellent and memorable customer service, you will need to be flexible across...

  • Sales Ledger

    4 weeks ago

    Welham Green, United Kingdom Ashdown Group Full time

    Sales Ledger & Credit Control - Welham Green / Potters Bar- Permanent full time role based in Hertfordshire- Salary up to £32,000 based on experience- Parking available on site- Well established and market leading organisation with a friendly cultureA successful and growing company based in Hatfield is looking for an experienced Accounts Assistant to join...

  • Sales Ledger

    4 weeks ago

    Welham Green, United Kingdom Ashdown Group Full time

    Sales Ledger & Credit Control - Welham Green / Potters Bar- Permanent full time role based in Hertfordshire- Salary up to £32,000 based on experience- Parking available on site- Well established and market leading organisation with a friendly cultureA successful and growing company based in Hatfield is looking for an experienced Accounts Assistant to join...

  • Credit Control

    4 weeks ago

    Welham Green, United Kingdom Ashdown Group Full time

    Credit Controller- Permanent full time role based in Hatfield, Hertfordshire (Free parking on site)- Salary up to £32,000 based on experience- Well established and market leading organisation with a friendly cultureA successful and growing company based in Hatfield is looking for an experienced Credit Controller to join its finance team. Duties will...

  • Credit Control

    4 weeks ago

    Welham Green, United Kingdom Ashdown Group Full time

    Credit Controller- Permanent full time role based in Hatfield, Hertfordshire (Free parking on site)- Salary up to £32,000 based on experience- Well established and market leading organisation with a friendly cultureA successful and growing company based in Hatfield is looking for an experienced Credit Controller to join its finance team. Duties will...

  • Sales Ledger

    4 weeks ago

    Welham Green, United Kingdom Ashdown Group Full time

    Sales Ledger & Credit Control - Welham Green / Potters Bar- Permanent full time role based in Hertfordshire- Salary up to £32,000 based on experience- Parking available on site- Well established and market leading organisation with a friendly cultureA successful and growing company based in Hatfield is looking for an experienced Accounts Assistant to join...

  • Credit Control

    4 weeks ago

    Welham Green, United Kingdom Ashdown Group Full time

    Credit Controller- Permanent full time role based in Hatfield, Hertfordshire (Free parking on site)- Salary up to £32,000 based on experience- Well established and market leading organisation with a friendly cultureA successful and growing company based in Hatfield is looking for an experienced Credit Controller to join its finance team. Duties will...

  • Credit Control

    3 weeks ago

    Welham Green, United Kingdom Ashdown Group Full time

    Credit Controller- Permanent full time role based in Hatfield, Hertfordshire (Free parking on site)- Salary up to £32,000 based on experience- Well established and market leading organisation with a friendly cultureA successful and growing company based in Hatfield is looking for an experienced Credit Controller to join its finance team. Duties will...