Customer Care Advisor

3 weeks ago


Nottingham, United Kingdom PayPacket Ltd Full time

We are a niche payroll bureau, based in Nottingham city centre. We lead the market as the UK’s No1 service provider in our sector and are still expanding rapidly.

We are looking for an additional person to join our team of Customer Care advisors who provide information, help and support to our clients and their employees. A large part of the role is validating data input onto our payroll system so an eye for detail is essential. Some knowledge of payroll would be fantastic of course, but what is more important is the ability to deliver great customer care and manage difficult situations and customers.

A background in a ‘Business to Consumer’ customer service environment is absolutely essential for this role, as are a calm, methodical approach and a passion for the highest quality of customer care.

We are very fortunate to work in an area where we make a genuine difference to the lives of our customers who are often amongst the more vulnerable in our society and above all our people care that we get it right - first time. The individual who joins us must share this passion for providing great service.

We seek someone who has ambition to contribute and grow. As we expand we create opportunities for career development and our culture is very collaborative - Ideas from our team genuinely contribute to how we shape our service offering.

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00-£23,000.00 per year

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Nottingham


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