German Speaking Customer Service Advisor

4 weeks ago


Bournemouth, United Kingdom Mploy Staffing Solutions Full time

Our client based in Bournemouth are urgently seeking a German speaking Customer Service Administrator who is available for an immediate start. The successful applicant will provide both front line customer focused service to distributors and end users,as well as internal support to external sales teams and managers.
**Key Responsibilities**:

- Carry out all administrative tasks relating to Customer service.
- To ensure incoming orders are entered onto Navision accurately and in a timely manner.
- To carry out any necessary follow up work in relation to the order.
- Answer all manner of end user and distributor enquiries relating to the complete product range across all CFT Brands.
- Prepare and check Export paperwork.

**General Tasks**:

- Liaise with other departments to process orders effectively.
- Liaise with Sales Teams regarding new enquiries and sales leads.
- Liaise with Quality Control regarding any returns or quality issues.
- Assisting with raising Invoices for shipped goods and Credit Notes for any returned goods.
- Raising Quotations for new enquiries and sales leads.
- Liaise with the Shipping department regarding any special shipping or delivery instructions.

**Knowledge Required**:

- Fully computer literate ideally with experience of Word, Excel, PowerPoint, Outlook
and Microsoft Navision.- General Product Knowledge preferred.

This exciting opportunity is a temporary to permanent opportunity paying up to £25,000 pro rata. The hours are 37.25 per week 7:30 to 16:00 Monday to Thursday and 7:30 to 12:45 on a Friday.



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