Accounts Administrator

6 days ago


Cambridge, United Kingdom Encore Estate Management Full time

The Service Charge Arrears team is responsible for liaising with property owners to ensure service charge payments are made on time, are recorded accurately and all queries are resolved promptly and professionally. This role forms a vital part of the Client Accounting team, and involves interaction with Leaseholders, Debt Collection Agencies and Estate Managers, as well as other colleagues within the client accounting function.
**What you'll be doing**:
In all areas, you will need to ensure that company policies and procedures are consistently applied to the required standards, delivering on time and with a high degree of accuracy. Duties include but are not limited to:

- Allocating all service charge receipts onto Qube (Our property management system) correctly and on time
- Running the direct debit receipts routine and dealing with all correspondence
- Being first point of contact for telephone calls regarding leaseholder account queries
- Reconciling the clearing bank accounts
- Running the fortnightly arrears procedure and other monthly ad-hoc arrears routines
- Assisting with debt collection queries
- Holiday cover for the Purchase Ledger function and at times of peak volume
- Assisting the client accounting team and other departments with day to day / adhoc duties
- Debt recovery related items including payments received directly, checking correspondence issued, change of detail requests, and weekly payment from Debt recovery agents for allocation.
**What you'll bring**:

- Excellent time management, prioritisation and diary management
- Excellent team working with an approachable and helpful attitude to all employees
- Excellent communication skills, both written and verbal
- Excellent computer skills - proficient in Microsoft Outlook, Word and Excel
- Thorough: attention to detail, the ability to think things through - not just follow a checklist
- Accountable: take personal responsibility for seeing things through to successful resolution
- Commitment: take pride in your work and care about your/the team’s performance
- Positive: an optimistic, can-do attitude that enhances team morale
- Experience in service charge client accounting desirable but not essential
- Experience in a customer service role desirable but not essential
**What can we offer you?**
- Perkbox rewards
- 23 days annual leave
- Holiday purchase scheme
- Long Service Holiday Award -3, 5 and 10 days additional holiday after the same number of years
- Financial qualification support and study leave
- Cycle to work scheme
- Eye tests and glasses for DSE users

**Job Type**: Permanent


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