Customer Service Advisor

5 months ago

Colchester, United Kingdom Fairhive Full time

**Do you want to join a customer service team with a diverse range of responsibilities and a shared goal to deliver service excellence for our customers?**

Fairhive is a non-profit affordable housing provider with ambition. We already provide affordable housing to more than 20,000 people in our community and are striving to do more.

Our customer service team is essential to the smooth running of our business. Whether they are coordinating repair activity, providing general advice and support or tackling specific customer issues our team keep the customer at the heart of our organisation.

**About the role**

We are looking for a customer focussed individual to join our team and to help us achieve our social mission.

On the Job you will:

- Be a first point of contact for Fairhive and ensure that all customers receive a courteous, approachable, helpful and professional service, ensuring duties are performed within line with GDPR, Confidentiality rules, Government legislation and Fairhive policies
- Be able to accurately diagnose and deal with customer requests including repair faults, giving customer appointments and dates for actions
- Organise workloads and priorities effectively to deliver work within agreed timescales
- The ability to assert oneself and diffuse potentially difficult situations
- The ability to deal with both difficult and emotional situations whilst remaining impartial

**About You**

We’re looking for someone who enjoys connecting with a diverse range of people and who understands the importance of delivering an efficient and effective service to all our customers.

For this role you will need:

- Good general education including GCSE grade C or equivalent in Maths and English
- Ability to work as part of a team
- Good digital and IT skills

If you’re open minded, compassionate and want to learn more about a career in our Customer Services team, we’d love to hear from you

**Benefits include**
- 28 days holiday plus Bank Holidays (pro rata for part time)
- Discretionary performance related payment
- Contributory pension scheme
- Flexible working
- Health Cash Plan
- Workplace Options Employee Assistance Programme
- Employee discount scheme

**E&D Commitment**

Our Vision and Values express our commitment to becoming a leader in our field, providing quality affordable homes and investing our surrounding areas’ diverse communities. As part of our continued commitment to our workforce accurately reflecting the community we represent, we welcome applicants from ethnic minority backgrounds, and applicants who have status as an individual with a physical or mental disability, as part of our ongoing commitment to Equality and Diversity. We are a Disability Confident Leader.

**Experience**:

- Customer service: 1 year (preferred)

Ability to Commute:

- Colchester (preferred)

Ability to Relocate:

- Colchester: Relocate before starting work (preferred)

Work Location: In person

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