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Customer Service Associate
1 week ago
Join our team as a Customer Service Representative, where you will be an integral part of our customer service department. As a Customer Service Representative, you will be responsible for providing exceptional service to our diverse customer base.
**Duties**:
- Answer incoming calls promptly and professionally
- Address customer inquiries and resolve issues to ensure satisfaction
- Utilize phone etiquette to create positive customer interactions
- Upsell products or services to enhance customer experience
- Accurately and efficiently perform data entry tasks
- Analyze customer needs to offer appropriate solutions
**Experience**:
- Strong communication skills for effective customer interaction
- Previous experience in customer service is advantageous
- Ability to analyze information and provide suitable recommendations
- Proficient in data entry with keen attention to detail
- Flexibility to work varied shifts, including evenings and weekends
Pay: From £24,543.00 per year
**Benefits**:
- Company events
- On-site parking
- Paid volunteer time
- Transport links
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Dukinfield, SK16 5LP: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Application deadline: 07/07/2024
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