Customer Service Coordinator

2 weeks ago


Dukinfield, United Kingdom ECS Recruitment Group Full time

**Customer Service Coordinator**

**Location - Dukinfield**

**Contract - 12 Months**

**Hours - Monday - Thursday 8:30am - 17:00pm Friday 8:30am
- 16:00pm, Hybrid role**

**Salary - £11.59 per hour, equivalent to £22000**

My client is a global fast moving consumer goods company who produce well known products from health and beauty to food and beverage and they are now looking for a Customer Service Coordinator to join their team.

**Your responsibilities in the role -**
- Inbound and outbound call handling in line with KPI’s
- Order entry management across different customer bases and order streams - Website, Telephone/Managed Accounts, Wholesalers, Company CD/Sales, Free on Loan, and so on.
- Liaise with Finance for Pro Forma payment
- Booking in of deliveries and service calls as per script and processes
- Telephone diagnostics to avoid unnecessary service calls
- Daily management of third party service engineers to ensure compliance with SLA’s
- Warranty change out management from input to invoice
- Spare Parts order management as per sales and service process
- Service call invoice management
- Daily management of third party logistics providers to ensure compliance with SLA’s
- Seeking out sales opportunities in line with company policy
- Continuous improvement across all areas of customer service and the wider team
- Maintain strong relationships with OOH CD and the Field Teams
- Maintain detailed knowledge of the products, services and price levels.
- Liaise with suppliers to organise inbound deliveries into third part logistics providers

**Skills and Experience**
- Experience of working in a call centre environment and inbound/outbound call handling
- Excellent telephone manner
- Good communication skills both verbal and written
- Good organisational skills
- Ability to work independently and also as part of a team
- IT proficient and ability to adapt to new systems and processes
- The following Standards of Leadership are relevant to this role:

- Consumer and Customer Focus
- Accountability and Responsibility
- Bias for Action



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