Customer Service and Sales

5 months ago


Dukinfield, United Kingdom Bennett Staff Full time

Job Overview:
We are seeking a highly motivated and customer-focused individual to join our clients team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. This is a full-time position with competitive pay and benefits.

**Duties**:

- Contacting lapsed customers to re-establish relationships
- Provide accurate information about products, services, and company policies
- Assist customers with order placement, tracking, and returns
- Resolve customer complaints or issues with patience and empathy
- Collaborate with other departments to ensure customer satisfaction
- Maintain customer records and update information as needed
- Stay up-to-date on product knowledge and industry trends

**Skills**:

- Excellent communication skills, both verbal and written
- Strong problem-solving abilities
- Ability to multitask and prioritize tasks effectively
- Attention to detail and accuracy in data entry
- Empathy and patience when dealing with customer concerns
- Proficient computer skills, including knowledge of CRM software
- Ability to work well in a team environment

If you are passionate about providing exceptional customer service, pro-active sales enthusiasm and have the administration skills required for this role, we would love to hear from you.

**Follow us on LinkedIn, Facebook, and Twitter.**

**Job Types**: Full-time, Permanent

**Salary**: £26,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday
- No weekends

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 3 years (required)

Work Location: In person

Reference ID: jn/cf5



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