Band 4 Flow Coordinator

2 weeks ago

Birmingham, United Kingdom University Hospitals Birmingham Full time

**Job overview**:
The post holder will play a prominent role in ensuring the delivery of the 4-hour emergency access target through the Emergency Department. This will be achieved through developing excellent internal communication pathways, the utilisation of the internal escalation process and ensuring the Multi-Disciplinary Team adhere to the department's Internal Professional standards.

The flow coordinator will be Monitoring all patients, in the ED using the Oceano & Pics systems in line with Trust policies and procedures. Ensure that capacity is proactively and efficiently used and escalate where this cannot be achieved.

**Main duties, tasks & skills required**:
The post holder's ability to ensure the continual flow of patients through the department will result in patients who require emergency treatment being able to receive quality care as soon as possible into their journey. They will also monitor and resolve issues around the KPIs and CQUINS for A&E including Friends and Family, Falls, VTE and prescription charts, 60 minute waits, 15 minute waits for ambulances. Communicates with range of clinical and non-clinical staff concerning progress against quality standards e.g. waiting times & patient treatment schedules. Facilitates communication between different clinical services.

**About us**:
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

**Job description**:
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

**Person specification**:
**Qualifications**:
**Essential**:

- Educated to A-level, or NVQ Level 4 in Business Administration/Customer Care/ HNC in Business or acquired relevant equivalent experience (E)

**Desirable**:

- Computer Literacy Course e.g. ECDL (D)

**Experience**:
**Essential**:

- Experience of using full range of IT systems and patient data systems (E)
- Experience of using Microsoft Office, including Word and Excel (E)
- Experience of scheduling outpatient appointments and/or admissions (E)
- Experience of working in a multi-disciplinary team (E)
- Experience of working in a healthcare setting (E)
- Customer Care experience (E)
- Experience of handling patient complaints (E)

**Desirable**:

- Experience of working in the NHS (D)
- Experience of supervising staff (D)
- Experience of using digital dictation systems (D)

**Disclosure and Barring Service Check**:
**Certificate of Sponsorship**:

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