Customer Relations

2 weeks ago

London, United Kingdom Campari Group Full time

Date: Feb 24, 2023- Location: London, ENG, GB- Additional Location:
- Function: Logistics & Customer Service- Seniority Level: Associate- Employement type: Permanent- Workplace Type: Hybrid- Company: Glen Grant Ltd**Customer** **Relations** **& **Supply **Specialist**
- Campari Group UK - London, United Kingdom_

**CAMPARI GROUP**:
Campari Group is a major player in the global spirits industry, with a portfolio of over 50 premium and super premium brands, spreading across Global, Regional and Local priorities. Global Priorities, the Group’s key focus, include Aperol, Appleton Estate, Campari, SKYY, Wild Turkey and Grand Marnier.

The Group was founded in 1860 and today is the sixth-largest player worldwide in the premium spirits industry. It has a global distribution reach, trading in over 190 nations around the world with leading positions in Europe and the Americas. The Group’s growth strategy aims to combine organic growth through strong brand building and external growth via selective acquisitions of brands and businesses.

Headquartered in Milan, Italy, Campari owns 18 plants worldwide and has its own distribution network in 20 countries. The Group employs approximately 4,000 people. The shares of the parent company Davide Campari
- Milano S.p.A. (Reuters CPRI.MI - Bloomberg CPR IM) have been listed on the Italian Stock Exchange since 2001.

**CAMPARI GROUP UK**:
Campari Group UK is Campari Group’s subsidiary in the UK market, headquartered in London. A multicultural and dynamic team, Campari Group UK comprises of over 80 ‘Camparistas’ from over 10 different nationalities.

At the heart of Campari Group UK are three main portfolio offerings. The first is the Aperitivo Champions portfolio, led by the iconic Italian brands Aperol and Campari. The second is the Disruptors portfolio, featuring distinctive brands like Wray & Nephew Rum, BULLDOG Gin and Espolon Tequila. Finally there is the Prestige Challenger portfolio, including super premium brands such as Appleton Estate Jamaican Rum, Wild Turkey Bourbon, Grand Marnier and Lallier Champagne.

In total, the company is proud to offer an unrivalled portfolio of more than 50 distinctive and desirable premium spirit brands.

**_ Role Overview_**:
The Customer Relations & Supply Specialist is responsible for customer relation activities such as processing orders, responding to customer enquiries and resolves customer complaints. They are also the point of contact for daily operational activities with Campari UK warehouse, production plants, third party logistics providers and customs brokers. Their role also includes supply planning which assesses the current orders and plan future supplies to ensure customer orders are fulfilled.

Key Responsibilities and Activities

**_Customer Service_**
- Responsible for taking orders from Customers
- Manage the full order cycle from order receipt to the invoicing
- Samples orders management
- Monitor and update customer master data
- Point of contact for daily operations with production plants, Campari UK warehouse and third party logistics providers
- Collaborate with Commercial and Marketing teams on specific orders (i.e. orders for promo activities) to ensure on-time delivery
- Process returns from Customers to Campari UK warehouse and issue credit notes to Customers
- Regular contact with Finance team, specifically Accounting, to review potential credit issues with customers

**_Supply Planning_**
- Stock monitoring on daily and monthly basis to ensure there is coverage for customer orders
- Manage Purchase Orders for finished products starting from Purchase Order creation and monitoring the delivery from Production Plant to Campari UK warehouse
- Plan future supplies in collaboration with Demand Manager UK and Planning Hub in HQ in Italy
- Communicate with relevant stakeholders on changes in supplies
- Work close with Production Plants, forwarders, customs brokers and Campari UK warehouse to resolve supply issues that may arise

**_Key Relationships_**:
**_Reporting Lines:_**:

- Reports to Logistics & Customer Service Manager UK

**_Internal:_**:

- Production plants
- Planning hub and transport team in HQ in Italy
- Demand planning team
- Commercial and Marketing teams
- Finance team
- Human Resources team

**_External:_**:

- Customers
- Campari UK Warehouse
- Third party logistics providers
- Freight forwarders
- Customs brokers

**_Experience and Skills_**:

- Minimum 3 years of experience of customer service and logistics in FMCG company, experience in drinks industry preferred
- Manage complex data and able to provide detailed analysis to draw insights on the data
- Time management and prioritization
- Ability to deliver creative solutions
- Attention to details
- Problem solving
- Results oriented
- Ability to work under stress
- Strong communication skills
- Fast learner
- SAP knowledge is a plus
- What’s on Offer:_
- Be part of an inclusive, talented, fun, dynamic, passionate and welcoming team

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