Customer Service Advisor Weekends
3 weeks ago
Customer Service Advisor, Saturdays, Sundays & Bank Holidays - Taunton office
- £12,936
Hours of Work:
8:00am - 8:00pm (11-hour shift with 1 hour unpaid lunch break).
Some flexibility can be given in the above hours, if this suits business requirements.
If your shift falls on a bank holiday weekend, Christmas Day, Boxing Day and New Year's Day, you would work as normal as we are open 365 days a year.
Role Description: This role involves you working a Saturday, Sunday and Bank Holidays shift, providing cover to our core clients along with our emergency clients in offering an effective Out of Hours service. You will deal with a variety of property claimsand emergencies, predominantly from new build properties. You will also liaise with customers and third parties, in order to assist in the progression of claims from start to finish.
Key Accountabilities:
Cover emergency works for our clients and their stakeholders.
Provide phone cover for our out of hours service.
Be aware of what emergencies could occur within a new build property; some of which could affect the daily routine of an individual in their own home.
Provide the ability for the operations department to contact people outside of the normal working day.
Ensure claims received out of the normal working hours are on the system and called within SLA's.
To promote the business to our clients.
Ensure that emergencies are completed within the stipulated service level agreements.
Maintain a consistent low level of complaints within the department.
Ensure that calls are answered within the stipulated service level agreements.
Ensure that all claims received out of hours are keyed on and action within the stipulated service level agreements.
Knowledge of the internal systems and their interaction in the claims process.
Knowledge of fraud principals and methods of prevention.
Prepare for personal development reviews and provide evidence of your successes.
Progress and take control of your own personal development and training plan.
Ask for support from your line manager where necessary in order to be able to complete objectives.
Ensure the principles of Treating Customers Fairly (TCF) are adhered to at all times.
From time to time you will be expected to carry out other duties and special projects in addition to key tasks which are within your skills and capability.
Qualifications and Experience:
Previous high level Customer Service experience
Previous Insurance industry experience (Household) is highly desirable but not essential
General building knowledge advantageous but not essential
CII Qualified to Cert CII level - desirable but not essential.
Core Competencies:
Good customer service skills
Ability to work to targets and deadlines
Good IT skills with the ability to use multiple systems (Microsoft, bespoke packages)
Complaint Handling skills
Ability to remain focused during high volume periods
Good communication skills (both written and oral)
Good organisation skills
-
Service Advisor
3 weeks ago
Taunton, United Kingdom JUST RECRUITMENT SOLUTIONS LTD Full time**Service Advisor Vacancy - Taunton - £30,000** Experienced Service Advisor Prestige Franchise Dealership £30,000 ote per annum As a Service Advisor you will be friendly and professional and will be the first point of contact for customers visiting the dealership. Your duties will include: Upselling of additional works, service plans and...
-
Service Advisor
3 weeks ago
Taunton, United Kingdom JUST RECRUITMENT SOLUTIONS LTD Full time**Service Advisor Vacancy - Taunton - £30,000** Experienced Service Advisor Prestige Franchise Dealership £30,000 ote per annum As a Service Advisor you will be friendly and professional and will be the first point of contact for customers visiting the dealership. Your duties will include: Upselling of additional works, service plans and...
-
Customer Service Advisor
7 months ago
Taunton, United Kingdom Connells Group Full timeWe’re looking for a **Customer Service Advisor** to support our fantastic **Lettings** team in **Taunton**. As our **Customer Service Advisor** you will take ownership of office administration accurately and efficiently and in a professional manner, within a busy customer facing environment. You will also have the opportunity to progress into a **Lettings...
-
Service Advisor
2 weeks ago
Taunton, United Kingdom JUST RECRUITMENT SOLUTIONS LTD Full time**Service Advisor Vacancy - Taunton - £30,000** **Please only appy if you have relevant Main Dealership experience** Experienced Service Advisor Prestige Franchise Dealership £30,000 ote per annum As a Service Advisor you will be friendly and professional and will be the first point of contact for customers visiting the dealership. Your duties will...
-
Service Advisor
2 weeks ago
Taunton, United Kingdom JUST RECRUITMENT SOLUTIONS LTD Full time**Service Advisor Vacancy - Taunton - £30,000** **Please only appy if you have relevant Main Dealership experience** Experienced Service Advisor Prestige Franchise Dealership £30,000 ote per annum As a Service Advisor you will be friendly and professional and will be the first point of contact for customers visiting the dealership. Your duties will...
-
Customer Service Advisor
7 months ago
Taunton, United Kingdom Marshall Motor Group Full time**Customer Service Advisor** **Location: Taunton Audi** **Hours: 47.5 hours per week, including Saturday mornings on a rota basis** **Salary: £27000 to £28256 plus OTE £34000 Uncapped** **Benefits: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing and popular retailers, as well...
-
Customer Services Advisor
2 weeks ago
Taunton, United Kingdom Nuffield Health Full timeHEAD OFFICE Customer Services Advisor Customer Services Advisor Taunton Hospital | Sales & Marketing | Permanent contract | Part time Up to £19,578 pro rata, 15 hours per week At Nuffield Health, a role like this is about much more than achieving commercial success. Because our focus is on bringing the best of what we offer to the local community. If you...
-
Customer Services Advisor
2 weeks ago
Taunton, United Kingdom Nuffield Health Full timeHEAD OFFICE Customer Services Advisor Customer Services Advisor Taunton Hospital | Sales & Marketing | Permanent contract | Part time Up to £19,578 pro rata, depending on experience 15 hours per week At Nuffield Health, a role like this is about much more than achieving commercial success. Because our focus is on bringing the best of what we offer to the...
-
Customer Service Advisor
2 weeks ago
Taunton, United Kingdom Resolve Recruitment Services Full time**Resolve Recruitment are actively looking for a Customer Service / Insurance Advisor to join our clients fast-growing team. **This is a great opportunity to become part of a highly successful organisation, where you will be provided with full training on the job and the opportunity to gain industry recognised qualifications. This will give you the chance to...
-
Customer Service Advisor
2 weeks ago
Taunton, United Kingdom VNA Recruitment Full time**MultipleCUSTOMER SERVICE ADVISORS REQUIRED** - **Excellent pay rate**: - **Hybrid working available (after training)**: - **Long Term Temp Opportunity** Experienced Customer Service Advisors needed to provide a first point of contact support service to individuals. After 3 weeks training, the role offers a flexible hybrid opportunity where you would be...
-
Customer Service Advisor
3 weeks ago
Taunton, United Kingdom Resolve Recruitment Services Full time**Resolve Recruitment are actively looking for a Customer Service / Insurance Advisor to join our clients fast-growing team. **This is a great opportunity to become part of a highly successful organisation, where you will be provided with full training on the job and the opportunity to gain industry recognised qualifications. This will give you the chance to...
-
Customer Services Advisor
7 months ago
Taunton, United Kingdom Nuffield Health Full timeHEAD OFFICE Customer Services Advisor **Customer Services Advisor** Taunton Hospital | Sales and Business Development | Permanent | Part Time Up to £21,333.00 pro rata depending on experience Across Wednesday, Thursday and Friday Nuffield Health is Britain’s largest not-for-profit healthcare organisation. Join us as a Customer Service Advisor in our...
-
Customer Services Advisor
7 months ago
Taunton, United Kingdom Nuffield Health Full timeHEAD OFFICE Customer Services Advisor **Customer Services Advisor (Maternity Cover)** Taunton Hospital | Sales and Business Development | Fixed Term | Full Time Up to £23,419.50 per annum depending on experience 37.5 hours per week Our Enquiries Department currently have an opportunity for a Customer Services Advisor. Continue your journey with us...
-
Customer Service Advisor
3 weeks ago
Taunton, United Kingdom Sainsburys Full time**Customer Service Advisor - Travel Money** - 2200054U) Help our customers holidays get off to a fantastic start, as one of our trusted Travel Money Advisors. Offering great service in one of our in-store Travel Money bureaus, you’ll be part of our all new Winning Team - where you can really be the difference. You’ll be the face of Travel Money for...
-
Customer Service Advisor
3 weeks ago
Taunton, United Kingdom Resolve Recruitment Services Full time**Resolve Recruitment are actively looking for a Customer Service / Insurance Advisor to join our clients fast-growing team. **This is a great opportunity to become part of a highly successful organisation, where you will be provided with full training on the job and the opportunity to gain industry recognised qualifications. This will give you the chance to...
-
Customer Service Advisor
2 weeks ago
Taunton, United Kingdom Jewson Full timeThis role is working with Jewson part of the STARK Group. We are a leading building materials distributor in Northern Europe. We connect suppliers of heavy building materials with the professional craftsmen who build, renovate, and maintain the cities of tomorrow. Our ambitious **Jewson** team in **Taunton** are looking for an enthusiastic and dedicated...
-
Motor Vehicle Service Advisor
7 months ago
Taunton, United Kingdom Accord Resourcing Full time**Motor Vehicle Service Advisor needed** **£35 000 - £39 800 per annum** **Taunton** Our client, one of the largest Motor Retailers in the UK, is seeking for a Service Advisor to join their team. **Role**: Service Advisor **Salary**: £35 000 - £39 800 per annum **Hours**: Full Time **Location**: Taunton **Requirements**: - to have a previous...
-
Service Advisor
7 months ago
Taunton, United Kingdom Marshall Motor Group Full time**Customer Service Advisor** **Location: Taunton Audi** **Hours: 47.5 hours per week, including Saturday mornings on a rota basis** **Salary: £27170 to £28256 OTE up to £33000 Uncapped** **Benefits: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing and popular retailers, as well...
-
Customer Service Advisor
3 months ago
Taunton, United Kingdom CV-Library Full timeMy client is a prestigious award winning organisation, whose main focus is on delivering world class customer service to its customers. This is a fantastic opportunity to join their growing business, who offer exceptional training in an outstanding professional environment. If you have outstanding customer service delivery, and great communication skills,...
-
Customer Service Advisor
1 week ago
Taunton, United Kingdom Jobseekers Recruitment Services Full timeMy client is a prestigious award winning organisation, whose main focus is on delivering world class customer service to its customers. This is a fantastic opportunity to join their growing business, who offer exceptional training in an outstanding professional environment. If you have outstanding customer service delivery, and great communication skills,...