Informatics Technical Specialist Support/ 1st Line

1 month ago

Witney, United Kingdom Abbott Laboratories Full time

**About Abbott**

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

**Working at Abbott**

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life.

**The Opportunity**

This position in the Diagnostics Division, our diagnostic solutions are used in hospitals, laboratories and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.

As the Informatics Support Specialist, you will be the first-line support to provide hands-on resource to deliver complex configuration, integration, customer, and internal training mainly focused on troubleshooting services for AlinIQ products.

**What You’ll Do**
- Identify customer needs, propose solutions, manage, and resolve complex problems
- Provide feature/ product enhancement input based on customer feedback
- Maintain and assume accountability for a culture of high customer service
- Provide comprehensive support for entire informatics solution.
- Partner with Center of Excellence teams to optimize informatics solutions and offerings as
- well as quality of service.
- Perform software-related installation and configuration processes.
- Support post-sales informatics activities and provide expert knowledge.
- Serves as level 1 complaint resolution via call center phone support function

**Required Qualifications**

**Required Experience**
- Sound understanding of diagnostics laboratory workflows and related technologies
- Demonstrated understanding of one or more products such as laboratory information
- systems, middleware and/or analyzer management systems, or inventory management systems used in diagnostics laboratories
- Hands on experience implementing, configuring, training and supporting one or more
- laboratory information systems mentioned above is highly desirable
- Able to execute assigned tasks satisfactorily with a high degree of commitment and
- quality, independently
- Strong verbal and written communication skills with excellent customer facing capabilities
- Attention to detail and a concern for quality; action oriented for solving problems
- Able to improve and willing to bring ideas forward, mitigate/ resolve escalated issues
- Customer focused have interpersonal skills
- Team players have awareness/experience of the business

**WHAT WE OFFER**

As you’d expect from a global healthcare company, we offer a fantastic range of benefits including competitive salaries, a superb defined contribution pension scheme, private healthcare, life assurance and a flexible benefits scheme.

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

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