3rd Line IT Support Engineer

4 weeks ago

Witney, United Kingdom MARS Recruitment Full time

3rd Line IT Support Engineer, Witney, £40,000pa - £44,000pa plus bonus & benefits:


Any additional information you require for this job can be found in the below text Make sure to read thoroughly, then apply.

An exceptional opportunity has arisen for a 3rd Line IT Support Engineer to join a market leading organisation in Witney. Working in a small team, whose remit is to provide exceptional IT Support to this rapidly expanding business of over 100 employees across several Thames Valley locations, you will gain excellent experience across a range of desktop and infrastructure technology working closely with the Systems Manager and Head of IT.

On a day-to-day basis, the successful 3rd Line IT Support Engineer will be responsible forproviding 1st – 3rd Line Support and getting involved with a variety of project work. You will also act as an escalation point to the 1st and 2nd line helpdesk engineers.

This is a great hands-on opportunity for a 3rd Line IT Support Engineer to either take the next step in their career or it would be a great side ways move for someone who wants to work local to the Witney area.

About you:

The successful 3rd Line IT Support Engineer willneed previous experience in a 2nd/3rd line level role. You will need excellent communication skills, both over the phone and face to face with end users. The following skills and experience are required for this 3rd Line IT Support Engineer role:

· Knowledge of Microsoft Word, Excel, Outlook and ideally Adviser Office, Volume and Pulse dealing system

· Ability to work under pressure at times

· Office 365

· Experience of administering MS Exchange and MS SQL

· Knowledge of VMware, VMware tools and virtual technologies

· Knowledge of Citrix (Desirable)

· Good working knowledge of Windows OS (server and client)

· Knowledge of servers, networking, firewall, UPS, desktops, laptops, thin clients and printers

· Understanding of Veeam backup and replication

Our client is offering a competitive salary, annual company bonus, great office space, with great benefits such as share scheme, pension and private medical insurance.

If you’re a 2nd/3rd line level IT Support Engineer who is looking for an internal senior IT Support role covering Infrastructure, please drop Mark at MARS a copy of your CV.

MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven’t heard back in this time your application has been unsuccessful at this time.

MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles).

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