3rd Line Engineer

3 weeks ago

Witney, United Kingdom The Burford Recruitment Company Ltd Full time

25 Days Holiday

* Generous discretionary annual bonus

* Private Medical Insurance

* Dental Cover

* Friendly, inclusive office culture

The Burford Recruitment Company are working on behalf of an industry leader, who are a trusted and highly regarded financial services business. Due to continued growth, they are looking to appoint a 3rd Line IT Support Engineer to be based at their Witney, Oxfordshire office.

As a 3rd Line IT Engineer, you will play a crucial role in maintaining and enhancing the IT infrastructure to ensure seamless operations. You will be responsible for supporting over 100 employees and providing expert-level support, resolving complex technical issues, and implementing strategic IT solutions.

Key Responsibilities:

* Technical Support: Provide 3rd line technical support for escalated issues, including server, network, and infrastructure problems.

* Problem Resolution: Diagnose and resolve complex IT issues efficiently to minimize downtime and maintain productivity.

* Infrastructure Management: Manage and maintain the company's IT infrastructure, including servers, networking equipment, and storage systems.

* Security Management: Implement and maintain security measures to protect the company's IT systems and data from cyber threats.

* System Administration: Perform system administration tasks, including user management, system monitoring, and backup management.

* Technical Documentation: Maintain accurate documentation of IT systems, configurations, and procedures to facilitate knowledge sharing and compliance.

* Project Support: Assist in the planning, implementation, and management of IT projects to enhance the company's technology capabilities.

Qualifications and Skills:

* Proven experience in a similar level IT support role

* Expert knowledge of Windows Server, Active Directory, Exchange, and other Microsoft technologies.

* Experience with virtualization technologies such as VMware

* Excellent troubleshooting skills and the ability to analyse and resolve complex technical issues.

* Strong communication skills, with the ability to collaborate effectively with colleagues at all levels.

* Supporting Microsoft (Office) 365 Including: Email, Teams, OneDrive, SharePoint

* Good working knowledge of networking: Firewalls, Switches, Patching and Wi-Fi

The position is fully office based, so you will need to live within a commutable distance to Witney, Oxfordshire

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