3rd Line IT Support Engineer

3 weeks ago

Witney, United Kingdom The Recruitment Group Full time

We are seeking an enthusiastic and organised individual to provide 3rd Line IT Support within our client's IT Support Team.
Main Purpose of the Role:
. Provide 3rd line support to end users and maintain a strong customer focus
. Troubleshoot Incidents through to root cause
. Working as part of the IT team which currently consists of Head of IT, IT Systems Manager, 1st/2nd line Systems Engineers
. Provide technical support and mentoring to other members of the team
. To contribute to the development and implementation of the company strategy to support the growth of the business, whilst improving the efficiency.

As well as having the necessary technical skills, you will possess excellent communication skills and be a team player who is methodical with the ability to stay calm under pressure.

Reporting to the Head of IT, this role will involve both remote support with regular travel required predominantly to two sites in Oxfordshire. Occasional travel will also be required to remote offices and other locations within the UK.

Our client offers an excellent range of benefits to include 25 days holiday + bank holidays, Annual Bonus, Enhanced Pension Scheme, Life Assurance & much more

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