Informatics Support Specialist/ 1st Line IT Support

2 weeks ago

Witney, United Kingdom Abbott Laboratories Full time

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve peopleâs health. Weâre always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life.

The Opportunity

This position is in the Digital Health Solutions unit of Corelab Diagnostics. Our diagnostic solutions are used in hospitals, laboratories and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.

As the Informatics Support Specialist, you will be the first-line helpdesk support to deliver outstanding customer service for our AlinIQ products, such as the Analyser Management System middleware.

What Youâll Do

  • Identify customer needs, propose solutions, manage, and resolve complex problems.

  • Provide feature/ product enhancement input based on customer feedback.

  • Maintain and assume accountability for a culture of high customer service.

  • Provide comprehensive support for entire informatics solution.

  • Partner with Digital Health Solutions teams to optimize informatics solutions and offerings as well as quality of service.

  • Support post-sales informatics activities and provide expert knowledge.

  • Serve as level 1 complaint resolution via call center phone support function.

Required Qualifications

  • Bachelors or masterâs degree in computer science, Information Systems, Medical or Hospital Informatics or related disciplines or relevant experience installing, configuring and/ or maintaining diagnostics laboratory informatics applications.

Required Experience

  • Sound understanding of diagnostics laboratory workflows and related technologies

  • Demonstrated understanding of one or more products such as laboratory information systems, middleware and/or analyzer management systems, or inventory management systems used in diagnostics laboratories

  • Hands on experience implementing, configuring, training and supporting one or more laboratory information systems mentioned above is highly desirable

  • Able to execute assigned tasks satisfactorily with a high degree of commitment and

  • quality, independently

  • Technical proficiency with general business applications such as MS Office, MS Project/

  • Strong verbal and written communication skills with excellent customer facing capabilities

  • Attention to detail and a concern for quality; action oriented for solving problems

  • Able to improve and willing to bring ideas forward, mitigate/ resolve escalated issues

  • Customer focused with great interpersonal skills

  • Team players with awareness/experience of the business

WHAT WE OFFER

As youâd expect from a global healthcare company, we offer a fantastic range of benefits including competitive salaries, a superb defined contribution pension scheme, private healthcare, life assurance and a flexible benefits scheme.

Apply Now

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews.

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