One Stop

1 month ago


Brownhills, United Kingdom One Stop Convenience Stores Limited Full time

About the role
At One Stop we aim to serve our local shoppers a little better every day, with a culture that is friendly, fun and where everyone is treated with respect, you have a really great place to work. As part of the team, you can make a difference to our business by:

- **Treating each other how they like to be treated.**:

- **Making things easier.**:

- **Working together as one team.**:

- **Making our customers at the heart of everything we do.**

We want you to understand the business inside out, we need you to live and embed our values and build great relationships with the amazing people across our business.

As a business we’re at our best when we’re connected and working together. We believe coming together in person enables us to deliver more effectively on our core purpose and provides stronger connection between colleagues, as well as with customers, and suppliers. It also allows us to truly experience the culture which makes One Stop a great place to work for all. At One Stop we offer a flexible working pattern that will support us to connect more in person, whilst continuing to provide the flexibility that we know you value and maintain the benefits we have experienced from blended working. All colleagues will be expected to spend at least two days each week working in the office and should expect to come together more than this on a regular basis, as needed, on any given week, this will be driven by role, business priorities, workload requirements, or to enable us to work more effectively together. Please talk to us about what this means for you.

You will be responsible for
- I help create an inspiring culture for our colleagues which creates high levels of engagement and performance. I ensure a strong pipeline of talent as well as coaching and mentoring managers.
- I lead the colleague life cycle and people routines across the Store Support Centre (SSC) and I am the ambassador of the people change programmes.
- I act as a trusted business advisor by building relationships with the Leaders, Managers and colleagues within my function, to drive strong business results within the SSC ensuring all managers have the knowledge and skills to achieve meaningful objectives, PDP’s and grades truly reflective of performance.
- Encouraging a culture of continuous feedback providing ER advice and supporting the performance cycle.
- I encourage resolution of colleague complaints by supporting problem solving through great relationships with colleagues and managers focusing on early & informal resolution of issues.
- I coach the managers on developing their teams, building capability and identifying talent.
- I enable others to own their colleague your contribution and drive a culture where we celebrate and recognise the achievements of those within the centre.
- I facilitate Viewpoint and any engagement strategies, playing a supporting role in the action planning.
- I build an inclusive culture across the SSC enabling each individual to be the best they can be.
- I role model our values at all times, treat others how they like to be treated. I am courageous in challenging others who don’t put people first.
- I partner our SSC managers to support the wellbeing of our colleagues including short
- & long-term absence.
- I am a great ambassador for the One Stop Brand
- I am skilled in Root Cause Analysis, delving beyond the most obvious issue, to understand the true issue & impact, being curious & testing others thinking to establish facts.
- I follow our business values & always acting with integrity and due diligence.
- I put people at the heart of what I do, challenging and simplifying our way of working to help our teams serving local shoppers a little better everyday.

You will need
**To understand how we lead**:
**Believe in each other**:
Building trust-based relationships

Caring for each other

Backing each other

Being clear on our shared purpose

Finding ways to work better together, driving end to end collaboration

Respecting & valuing each others expertise and contribution

**Stay Curious**:
Looking in different places for new ideas and perspectives

Being inclusive and giving everyone a voice

Wanting to learn more

Seeking to understand yourself and others

Embracing change and adapting to the opportunities and challenges it brings

Understanding how your work enables our purpose and strategy

**Be Brave**:
Taking responsibility for your decisions and making things happen

Pushing the boundaries by taking measured risks

Doing the right thing for customers, colleagues, communities & the planet

Speaking up when something doesn’t feel right

Being yourself and showing your vulnerabilities

Acknowledging when something doesn’t work; fail fast, share learnings, and move on

**Live 20/80**:
Doing only the few things that will make the biggest difference

Ruthless prioritisation

Finding creative ways to get there quicker and with less effort

Acting like it’s your own money,


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