Non-emergency Call Handler

2 weeks ago


Wakefield, United Kingdom HR GO Recruitment Full time

**Job Title**: 111 Call Handlers

**Location**: Wakefield

**Hourly Pay Rate**:
Weekdays £10.09

Nights & Saturdays £13.62

Sundays and Bank Holidays £17.15

24hrs - 30hrs a week

**Qualifications**

3 GCSEs at grade C or above (or an equivalent qualification) including English

**Experience Required**
- Previous call centre environment
- Ability to deal with confidential/sensitive and distressing information
- Customer service experience
- Excellent listening skills
- Remain calm under pressure
- IT literate

Parking on site is available.

Training is for 10 weeks at either Wakefield or Rotherham - the first 6 weeks would be full time, 100% attendance required. There will another week that would be classroom based to consolidate learning, this will usually be between week 10 and week 14.



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