Call Handler

4 weeks ago

Wakefield, United Kingdom Wakefield and District Housing Limited Full time

Location_ Wakefield District
- Salary_ £15,296 - £17,363
- Hours_ 22.5
- Closing Date_ 26 November 2023
- Notes_ Plus shift allowance

We are looking for someone to join our customer contact centre team at Care Link.

**Who we are**:

- **For carers - **it's a chance to have that well deserved break knowing your loved ones are being looked after 24 hours a day.
- **For busy families - **it's a convenient way to support your loved ones when you can't be there.
- **For you - **it's a guarantee that you'll get support in an emergency situation.
- **For your loved one - **it's the peace of mind knowing they have help and support at the touch of a button.

**What you’ll be doing as a Control Assistant (Call Handlers)**:
In this role, you will deliver responsive, high-quality services 24 hours a day, seven days a week, helping to enable our customers to live independently and safely in their home.

Day to day you will operate our computerised calls handling system, liaising with a range of WDH employees, Wakefield Council or other appropriate agencies to ensure an effective response to alarm calls and undertake administrative duties where necessary.

**What we’re looking for**:
To join our Care Link team, we’re looking for someone with:

- the ability to record messages and information clearly and accurately;
- experience of working with older or vulnerable people;
- an understanding of the concept of Customer Care; and
- good PC skills and telephone manner.

The post holder will be required to attend internal and external meetings both inside and outside office hours. As well as being required to work rotating shifts which include weekends and bank holidays.

For more details on what we’re looking for in this role, head to the related documents section and download the Job Description.

For more information or an informal chat about the role or working for WDH please contact Kirsty Jewitt, Care Link Manager on 07786672631.

**WDH is accredited by Investors in People, which means we recognise that our employees are our most valuable asset. As an employer WDH can offer you a great set of benefits which includes**:

- 25 days holiday (rising to 30 over 5 years service) + statutory bank holidays;
- generous employer pension contribution;
- happy to talk flexible working, including options for reduced hours, compressed hours or other flexible working patterns;
- a wide range of personal development opportunities;
- a fantastic health and wellbeing package;
- 1 day to take part in our Volunteering Scheme; and
- "cycle to work" scheme and discounted shopping platform

**Please note: we do not accept CVs.

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