111 Call Handler
4 weeks ago
**Pay Rate**: Weekdays £10.42, Nights & Saturdays £ 14.07, Bank Holiday £17.61
24h or 30h per-week on a ROTA
As a 111 Call handler, you will be the first point of contact of communication with patients, patient's relatives, health care professionals and other callers.
**Expectations of Staff**:
- You will assess patient's condition and ensure they are directed to the most appropriate health care professional.
- You will provide assessment, basic advice and health information to patients calling 111, supporting them to access the appropriate level of care including advice to manage their symptoms at home
- You will deliver high quality, safe and clinically effective health care over the telephone using clinical decision system NHS Pathways
- You will be an effective communicator with good keyboard skills,and able to deal with confidential/sensitive and distressing information.
**Requirements**:
- Minimum of 4 GCSE's at Grade C+ or equivalent, including English and Math's.
- Driving licence
- Customer Service Experience
**Experience Required**- Previous call centre environment
- Ability to deal with confidential/sensitive and distressing information
- Customer service experience
- Excellent listening skills
- Remain calm under pressure
- IT literate
Parking on site is available.
**Training is for 10 weeks at either Wakefield or Rotherham** -** the first 6 weeks would be full time, 100% attendance required. There will another week that would be classroom based to consolidate learning, this will usually be between week 10 and week 14.
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