Hotel Reservations Assistant
4 days ago
Here at Doubletree by Hilton Hotel and Spa Liverpool, we take pride in our colourful personalities, positivity, sense of fun and a deep-routed passion for hospitality. It’s in our make-up
At the heart of the city, a 3-minute walk from Moorfields station, a stone’s throw from Liverpool ONE and a meander from the famous docks, we are central to the world famous highlights this cultural city has to offer.
A rare and exciting opportunity has arisen to join the Sales team as a Reservations Assistant on a full-time basis, 5 days over 7. No experience is necessary as full training will be provided, but an administrative work history with proven attention to detail and excellent telephone manner is required.
Experience of Reservations systems is highly desirable. There is excellent opportunity for growth, training and professional development.
**Our Rewards**:
- Excellent Career and Development Opportunities
- Online and local retailer discounts
- Holidays: 28 days annually including bank holidays (pro rata for part time employees)
**The Role**:
- To respond in a timely manner to all Reservation requests from guests, OTA’s, corporate clients or other groups.
- To maintain and foster positive relationships with corporate clients, establishing contracts and anticipating future requirements.
- Complete Reservations checks to ensure all information, requests and payment details have been captured.
- Daily completion of arrival and correspondence checks.
- Management of revenue inclusive of advance deposits and charging in line with booking terms and conditions.
- To be fully conversant with Hotel policy inclusive of terms and conditions.
- Strong knowledge and awareness of competitive sets and activity within the area.
- Maintain a collaborative relationship with the Sales and Events team in relation to group bookings.
- Strong awareness of all hotel facilities inclusive of Room types, F&B, Spa Promotions and events.
- Proactively engages with Hilton Training platforms and committed to personnel development.
- Maintain a high degree of accuracy and procedural compliance with data input, reservations systems (OnQ) and other channels of communication.
- To assist in the training of the Reception team to cross train and share knowledge across the business on an Ad Hoc basis.
**Job Types**: Full-time, Permanent
**Salary**: From £22,000.00 per year
**Benefits**:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Store discount
- Wellness programme
Schedule:
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Liverpool: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Administrative: 1 year (required)
- Hotel Reservationist: 2 years (preferred)
Work Location: In person
Reference ID: Reservations Assistant
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