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HR Advisor

2 months ago

Chester, United Kingdom Cpl Life Sciences Full time

**Reference Number**: JO-2303-513025

HR Advisor - German/ Italian Speaker

**Rate**: Negotiable

**Job Type**: Contract

**Location**: Chester

**Role**: HR Advisor x 2- German/ Italian Speaker

**Location**: Chester - 50% Remote/ 50% Work from home

**Duration**: 6 x Months

**Rate**: £22 per hour

We are partnered with a multinational Pharmaceutical company and we are looking for 1 x HR Advisor who speaks German and 1 x Advisor who speaks Italian.

**Responsibilities**:

- Use discretion and independent judgement to advise the customer and determine best method of resolution.

Provide employees and managers with policy advice, i.e. leaves of absence, new ways of work etc. as well as options to address issue.

Support execution of employee movement, employee status, payroll, benefits/leaves, PC1, 2 and 3, and compensation processes.
- Guide employees and managers to available resources, e.g toolkits or training materials developed by HR Expertise Teams, as appropriate.
- Triage inquiry to ensure full understanding, and engage appropriate functional specialists to drive resolution of customer needs not resolved at first contact.
- Ensure accurate policy representation in interconnected systems/processes.
- Provides feedback to assist in developing client service improvement projects (e.g., knowledge base content updates, training/education of end users, improved Tier 1 communications, etc).
- Demonstrate broad HR/Payroll knowledge, as pertains to the company, providing customers with relevant information, policy explanation and navigation support.
- Utilize knowledgebase and HR experience/ business understanding to interpret needs and resolve issues.
- Provide high touch customer service that meets expected service levels and business performance goals.
- Champion direct access processes by using change management skills to influence Managers and Employees.
- Support the integrity of employee records and Workday data, assuring legal and regulatory compliance.
- Prepare appropriate documentation to meet customer needs related to HR processes (can include change job letters, employee contract documents, severance letters, etc).
- Ensure proper documentation of inquiries, root cause, and resolutions.
- Liaise with third party vendors as applicable to resolve customer inquiries.

**Must have experiences**:

- Require college degree.
- Human resources operational experience.
- General knowledge and understanding of HR policies, processes and Regional Employment Laws.
- Have worked in a rapid, fast-moving environment, which is both complex and changing.

Practical operational experience of HR processes, e.g., hire, payroll, benefits, performance.

Have worked in a multi-cultural/multi-country work environment.
- Ability to use business judgment when assessing requirements and performance, in order to identify the right solution to meet business needs Previous experience working in a shared services environment preferred.

**Desired Skills**:

- Language Requirements beyond English: Proficiency in German/ Italian.
- Strong verbal and written communication skills to interact with clients and the HR function to deliver business needs.