Accommodation Receptionist

3 months ago

Lincoln, United Kingdom IconInc Full time

A bit about us...vibrant, lively, forward thinking, quality, high standards.

IconInc is a luxury student accommodation provider with presence in Lincoln, Leeds and Liverpool. We have an exciting opportunity for a Residence Experience Host to join **Gravity in Lincoln**. This permanent position is well suited to an individual that is looking to advance their career in customer service, customer engagement and gain experience in lettings and sales.

**The Role**

As a member of our front of house team you will be confident in welcoming students into our amazing building, Gravity, and providing them with a 7 star experience within their all inclusive student apartments. Our facilities include, 24 hour Gym, Sauna & Steam room, Cinema Room, iMac Centre, Mega Kitchens, Pantry and even an indoor slide Excellent customer service is needed ensuring that breakfast buffets are presented, events are executed with a bang and daily queries are resolved in a warm and professional manner.

**Core Responsibilities**:

- Dealing with tenant queries throughout their tenancy.
- Responsible for storing and issuing tenants post.
- Monitor the security of the building throughout shifts.
- Tenancy administration.
- Stock management, ensuring it is replenished and rotated.
- Managing the Grab & Go facilities including the presentation and tidiness of breakfasts.
- Managing maintenance issues.
- Administrative tasks.
- Upselling bundles and add-ons to tenants.

**Requirements**:

- Excellent customer service and time management skills.
- Ability to work on own initiative.
- Excellent prioritising skills.
- Good IT skills.
- Basic financial knowledge.
- Customer focused.
- Excellent attention to detail.
- Previous experience in a similar role such as customer service, guest relations or hotel experience is essential.
- Flexible and adaptable.

Please note for this position the shift pattern is 37.5 hours per week working alternate weekends on a rota basis.

Along with working with a great team you will also receive some amazing benefits:

- Company discounts
- Cycle to Work Scheme
- Pension Scheme
- Charity Foundation days
- Staff hotel rates

**Job Type**: Permanent

**Salary**: £20,475.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Store discount

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

Work Location: In person

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