Nomad Centre Receptionist

6 months ago

Lincoln, United Kingdom Lincolnshire YMCA Full time

**Job Title**: Nomad Receptionist

**Responsible to**:Nomad Centre Manager

**Salary**: £20,397.15(pro rata to £16,317.72 for 30 hours)

**Hours**: 30 hours per week (8.00am - 2.00pm)

**Location**: Nomad Centre, St. Rumbold's Street, Lincoln

**Job Purpose**

Nomad, part of YMCA Lincolnshire provides emergency access accommodation in the form of the Nomad Centre - the only direct access night shelter service in Lincolnshire. Our centre provides 22 units of temporary accommodation for those who are homeless or threatened with homelessness.

The purpose of this role is to carry out reception duties within The Nomad Centre. To assist service users and case support workers through providing excellent reception and admin services. You will also provide a reception service to the wider organisation.

***:
**Duties and Responsibilities**:
To ensure the efficient running of the Nomad Centre reception by using the skills of good communication and customer care. Also to have a welcoming attitude to visitors to the YMCA who may require assistance.

Enter applicants and new residents on to the computer system.

To perform administrative duties:

- Sort incoming mail and publish list of mail for residents.
- Ensure copies of blank documents are available for staff use.
- Answer the telephone and take messages as necessary.
- Manage the waiting list and make appointments to assess applicants for accommodation.
- Manage data tracking spreadsheets
- Ensure residents’ requests are communicated to the appropriate member of staff.
- Complete stationery order for the Nomad Centre office.
- Manage donations to the Nomad Centre

To participate in supervision, staff meetings, and annual appraisals as and when agreed.

To keep the reception area tidy at all times.

To attend job related training in agreement with line manager.

To carry out any other duties within the scope of the post as directed by the Nomad Centre Manager.

**Scope and Limits of Authority**:
The post holder will be involved with different departments each day.

The post holder will be required to deliver a professional customer care service to the many visitors to and also the Residents of Lincolnshire YMCA. These include the Board of Management and the management of other bodies who we work in partnership with.

**Person Specification**:
**Knowledge**:
Knowledge of office systems and practice.

Knowledge of Microsoft Office software.

**Experience**:
Experience of dealing with people in a customer based environment, for a minimum of one year is essential.

Working knowledge of administration and cash handling.

Experience of working with young or vulnerable people and a knowledge and understanding of social housing would be desirable.

**Skills and Abilities**:
Good communication skills and telephone manner.

Computer literate.

Numerate.
- YMCA Lincolnshire is committed to creating a diverse environment. Our customers come from all walks of life and so do we. We recruit great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes us stronger. If you share our values and our enthusiasm, you will find a home at YMCA Lincolnshire. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, disability or age._

Charity No: 243017

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