Receptionist/administrator

5 months ago

Lincoln, United Kingdom Lincolnshire Partnership NHS Foundation Trust Full time

Do you have good communication and administrative skills and are used to dealing with work of a confidential nature with knowledge of Microsoft Word, Outlook and Excel packages, customer service and a Diploma/NVQ Level 2 qualification or equivalent?

An opportunity has arisen to join the Child & Adolescent Mental Health Services (CAMHS) team in Lincoln at The Horizon Centre. CAMHS sits within the Specialist Services Division of the Trust and is delivered from four community-based hubs and attached satellite clinics.

We offer staff regular management supervision, an annual appraisal and other support will be provided, including additional training to support this role if required.

You will support in providing a high standard, comprehensive, professional, and confidential administration service to deliver high quality patient centred care.

The main responsibilities of the role will be covering our busy reception area. As a receptionist, you are the service’s first impression for our visitors coming into our building and on the telephone, and it is therefore essential that young people and families are met with a friendly, approachable, and welcoming manner as well as ensuring keeping the waiting room tidy, updating noticeboards and supporting with building management duties.

It is also important that you are an organised efficient team player who uses initiative and is able to prioritise workload under supervision. Being able to work under pressure to face the unique challenges of working in a Mental Health Service is really important. Previous reception / administrative experience is essential.

We are keen to support and develop our staff and we encourage promotional opportunities within the Trust.

The post is 22.5 hours per week to be worked over 3 days on a Wednesday, Thursday and Friday. Flexible working is also required around sickness and holiday. Also, cover may also be required at our bases across the county or to help support with the team’s late night opening until 20.00 on a Wednesday.

Lincolnshire Partnership NHS Foundation Trust provides mental health services and a number of learning disability, autism and social care services in the county of Lincolnshire. Employing around 2,900 staff, and serving a population of over 768,400, our people lie at the heart of everything we do.

You could be part of a Trust rated by staff as one of the best mental health and learning disability trusts in England. We firmly believe the key to high quality care is a contented workforce. This is reflected in our Care Quality Commission rating of ‘outstanding’ for well-led and ‘good’ overall. In the most recent National NHS Staff Survey, our staff rated us as the number one trust nationally for staff morale and one of the top scoring NHS Trusts in the Midlands for being compassionate and inclusive. We’re really proud of this

We offer options for flexible working and provide a wide range of training and promotion opportunities in all professions. We support and celebrate diversity, have active staff networks groups and are always looking at what more we can do to support our staff.

To provide a professional reception to the service, and to ensure both telephone and personal enquiries are dealt with in a polite, confidential, and efficient manner. Communicating sensitively with anyone coming into the department maintaining strict standards of confidentiality.

To respond to queries and incoming calls on a daily basis, which may be non-routine and can sometimes involve information of emotional and distressing circumstances, ensuring prompt attention in a professional and sensitive manner, assessing situations, and seeking further information/support where required.

To manage own workload seeking advice when required, performing routine office procedures including, typing, and producing letters, producing basic reports ensuring all correspondence is produced to an accepted standard of quality and accuracy.

To ensure essential paperwork and policies within the team are kept up to date, informing staff of changes and new policies.

Assist in scheduling appointments/meetings using the diary management system in outlook, make room bookings and maintain the room booking diary.

Assist in the stock control and electronic ordering of all office equipment and stationery; and the subsequent electronic receipting of all received supplies. including supporting with managing and handling the petty cash for the building and giving out payment for goods ensuring receipts are kept.

To ensure patient and staff confidentiality is maintained at all times adhering to Trust and national policy regarding same.

Inputting a variety of information from various sources into the appropriate information systems, RIO, System One, Datix, ESR.

To participate in Supervision and appraisal in line with Trust policy.

To ensure all work is undertaken in line with Trust and national policy.

Comply with and carry out safe prac

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