Ward Receptionist

The Ward Receptionist is a member of the ward who acts as an interface between the unit, hospital services, patients and public.

To perform clerical duties to assist with the smooth running of the neonatal service.

To provide a friendly and informative first contact to the neonatal service.
Undertaking reception duties, dealing with hospital staff parents and members
of the public in an efficient, polite and courteous manner, answering queries
and communicating complex information where there may be barriers to
understanding. Persuasion, motivational and negotiating skills are essential
maintaining security and privacy at all times.
2. General telephonist responsibilities
- dealing with telephone enquiries,
communicating effectively with the ward team, patients and visitors.
Hospitals and transport teams whilst maintaining patient confidentially
e.g. Telephoning staff to cover shortages for example sickness.
3. Prioritise workloads - responding to emergency factors and situations
effectively.
Inputting and updating details on the Neonatal Badger System
Assisting the Clinical Staff regarding queries
e.g. Duplications on the Neonatal Badger System
Local RA agents for RA Smartcards.
4. Take delegated responsibility for the Patient Administration System to input
data ensuring that details are correct and timely regarding patient information.
e.g. Registering patients, producing, tracking and retrieving notes.
Transfer & discharge of patients ensuring that all details are correct

We are United Lincolnshire Hospitals NHS Trust (ULHT), a rural acute NHS trust with over 8000 colleagues, serving Lincolnshire’s 757,000 residents from three ULHT run acute hospital sites, four community run hospitals, and numerous GP run facilities around the county.

Lincolnshire is the second largest county in the UK and is characterised by dispersed centres of population in large towns and the city of Lincoln, and otherwise largely rural communities. Transport networks are underdeveloped resulting in transport times of around one hour between the three acute hospital sites.

In an average year, we treat more than 150,000 accident and emergency patients, over 600,000 outpatients and over 140,000 inpatients, and deliver over 5,000 babies.

We are the lead provider of elective care and urgent inpatient care for Lincolnshire Clinical Commissioning Group (formerly four Clinical Commissioning Groups), and an integral part in the forming of the Lincolnshire Integrated Care System, in line with national expectation. This changes how we build plans, and how we fund our services, and will ensure we work collaboratively to spend the Lincolnshire pound in the most effective way for our community.

For further details regarding the job role please see the attached Job Description and Person Specification.