Part-time Telephone Support Officer

1 month ago


London, United Kingdom HoardingUK Full time

**PART-TIME TELEPHONE SUPPORT OFFICER**

**RESPONSIBLE TO**: CEO

**SALARY RANGE**: London Living Wage

**HOURS**:Two half days spread over Monday - Friday

**LOCATION**: Suite 103, Davina House, 137-149 Goswell Road, London EC1V 7ET

**OVERVIEW OF HOARDINGUK**

HUK is the only UK wide charity solely dedicated to supporting people impacted by hoarding behaviour. Hoarding
Disorder is a complex, comorbid mental health condition which affects 2 to 5% of the population and their families. Those we support are from the most vulnerable or marginalised communities and a high number have other complex disorders or disabilities.

HUK promotes CHOICE and CONTROL using a holistic, integrated framework to provide a safe space for those at risk and to advocate for their legal rights. We are a small charity supporting a big issue undergoing a period of positive change and we are looking for the right team members who share our passion to join us.

**MAIN PURPOSE OF THE ROLE**
- Register the participant with HoardingUK
- Signpost both internally and externally
- Offer a sympathetic ear and guidance to PwHB, professionals, friends & family members

**QUALIFICATIONS, COMPETENCIES, AND EXPERIENCE**
- An interest and/or experience in mental health, housing, social care, legal and/or the benefit system
- Competent IT skills (Microsoft Office)
- An empathetic persona with strong communication skills
- Ability to work as part of a team and on your own initiative
- Problem solving and decision-making skills
- Efficient and organised with good attention to detail

**INTERVIEW AND ASSESSMENT INFORMATION**

**Job Type**: Part-time
Part-time hours: 7.5 per week

**Salary**: £11.95 per hour

Schedule:

- Monday to Friday

Ability to commute/relocate:

- London, EC1V 7ET: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Have you been DBS Checked?

Work Location: In person

Reference ID: TSA-May23


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