Operations Analyst
2 weeks ago
**Operations Analyst - ERP - Manchester - C£30- £35k**
**Role Purpose**:
The Technology Operations Analyst sits within the IT team and works closely alongside all parts of the business. You will offer internal support to end users of various Technology modules used within our organisation.
The Technology Operations Analyst will manage day-to-day activities based on Technology end user environment and resolve any in-house issues that may arise. You will be responsible for carrying out daily weekly and monthly tasks in a timely manner. You willassist third parties to ensure support and development tasks are delivered to strict deadlines.
The Technology Operations Analyst will also work on ongoing projects that will support and benefit the organisation.
**Responsibilities**:
- Investigate and issues reported by both Service Desk and Event Management systems.
- Covering the Tech Ops to support and resolve problems within our Technology community of around 200 users.
- Perform daily system monitoring which includes, data reconciliation between all our systems
- Processing data through Interfaces and resolving issues in a timely and accurate manner.
- Maintain effective communication with Technology stakeholders.
- Basic Technology Configuration skills.
- Fault resolution and management.
- Maintain working knowledge of how our systems interface.
- To understand and work to the ITIL guidelines for incident and request handling.
- Working with the Technology Development and Quality Assurance team to assist with User Acceptance Testing as and when required.
- The documentation of all Technology support procedures and the regular updating of the procedures and documenting fault-finding procedures and best practice.
- Contribute to and maintain system standards and procedures.
- To engage professionally and build solid relationships with external support vendors. Advanced IT Configuration skills.
- Advanced configuration of authorisations and objects.
- Reconciling various IT Systems to ensure data integrity is maintained.
- Review existing jobs and tasks with a view to reducing risk and increasing efficiency.
- Change request Management.
- Management of Technology landscape support thought ES Portal.
- Any other tasks as laid out by the Technology Manager.
- Provides Reporting to any other business sponsors as defined by Technology Manager
- Interacting with business users at all levels on a daily basis including senior management
- Dealing with training requests and general enquiries and providing business advice.
- Maintains confidentiality of all company data and provide exceptional customer service.
- Provides clear reporting and maintains costs within budget.
- Demonstrates strong organisation skills, escalates when necessary and coordinates teams to deliver.
**Skills and Experience**:
- Excellent knowledge of the Technology ERP system modules and processes
- +3 years’ experience as an Technology Operations Analyst
- Knowledge of Oracle NetSuite
- Configuration experience of Technology ERP6
- Functional knowledge of the operations of an ERP system, Oracle NetSuite, SAP etc
- Experienced in coordinating and managing third parties
- Understanding of retail end to end processes.
- Working to the ITIL guidelines for incident and request handling
- Experience within an IT / ERP support role.
- Experience (Desirable):
- IT related certification
- Retail support
- Exposure to Ecommerce and WMS systems
- Oracle NetSuite
- Have excellent fault finding and root cause analysis skills.
- Understands business requirements and working to achieve their aims.
- Excellent written, verbal and interpersonal communication skills
Please send your CV for further information.
**Operations Analyst - ERP - Manchester - C£30- £35k
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