Customer Service Executive
7 months ago
**Job role**: Client Care Manager
**Location**:Manchester
**Pay Bracket**: Up to £28,000 DOE
**Benefits**:25 days holiday plus bank holidays, birthday off & more
Our client specialises in financial advice and has decades of experience with an exceptional management team, they've developed ways of working which builds trust in their clientele.
They provide highly personal approach to their relationships with our clients, now supporting over 1,000 people, giving them peace of mind by developing a plan, and help clients execute it in stages which are easy to understand.
**What does the role involve?**
- Proactively manage clients accounts by building strong relationships
- Handling money requests from the start to finish to ensure the client has a full understanding of the process
- Consistently produce high quality work in line with internal processes and guidelines
- Organise and prioritise diary management
- Data input and working with various reports
- Take responsibility for own self-development
- Contribute positively to both great team culture and teamwork
**Who would be the right fit?**
- Amazing customer service skills
- Strong knowledge with Excel
- Someone who is assertive, persuasive & proactive
- Good interpersonal skills and empathetic
- IT skilled
- Good at problem-solving, organised and strong time management skills
**What our client can offer**
- 25 days holiday plus Bank Holidays
- Birthday off
- Monthly bonus scheme
- Parking
- Free on-site gym
- 5% pension contribution
- Health Shield policy
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