Switchboard Operator

3 months ago

Belfast, United Kingdom Hastings Hotels Full time

Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland.

We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.

We are seeking a reliable and enthusiastic person to become part of our talented Central Reservations Team location in Corporate Head Office.

Under the inspiring leadership of our Central Reservations Manager, Sarah Connolly, you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality.

The salary for this part-time position is £7,716.80 per annum.

We offer a range of benefits including free staff meals, employee discounts, 29 days holiday plus your birthday and opportunities for career progression and development. Find out more about our benefits **here.**

Hastings Hotels is an Equal Opportunities Employer.

**About The Role**

To be responsible for the efficient handling and transfer of telephone calls where appropriate to the complete satisfaction of the caller.
- To handle telephone calls promptly, courteously and efficiently, ensuring all calls are handled correctly and transferred to the appropriate department/ individual.
- To provide the highest standards of service to callers, ensuring their expectations are met.
- To be knowledgeable about the facilities and services with the Group.
- To ensure that caller concerns, complaints and difficulties are dealt with courteously and efficiently, taking action to resolve problems where possible, reporting unresolved issues to your Supervisor/Manager.
- To work effectively with colleagues to ensure a harmonious working environment where all employees are treated with respect and dignity.
- To ensure that all equipment and materials are used in the correct manner and any problems are reported immediately.
- To comply with all health, safety, fire, hygiene, security and other statutory requirements
- To assist with administration and updating reservations
- To make dining reservations
- To prepare daily, weekly, monthly and ad hoc reports as required.
- Any other duties as required.

**About You**

We would love you to have previous telephonist / receptionist experience, but this is not essential as our Team will provide you with full training

**Required Criteria**
- Excellent communication, numeracy and IT skills
- Customer care experience
- Smart well groomed appearance
- Excellent attention to detail
- Work well under pressure and be a team player
- A right to work within the United Kingdom Educated to GCSE Standard or the equivalent including English and Maths.

**Desired Criteria**
- Previous call centre or telephony experience
- Previous experience working in a hospitality environment

**Skills Needed**

Call Management, Customer Service, Ability to Identify and Anticipate needs, Administrative skills

**About The Company**

Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, one stand-alone grill bar/restaurant and a luxury spa. From city centre buzz to seaside resort, each outlet has a distinctive personality and market positioning. Over 50 years this family owned business has successfully earned its identity and in a crowded market place because we place quality at the heart of what we do. Quality in the design of our properties and their upkeep. Quality in the local sourcing of the food and drink we offer our guests. And quality in our people, people with personality, attention to detail, and a desire to develop their careers with us.

**Company Culture**

Our guests remember small details. The open fires in the front hall. The supremely comfy beds. The fabulous breakfast... and the interactions they had with our staff.

It is more important that you have the correct behaviours and attitude than every last qualification... we can help you attain that. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group.

We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey.

As a result, we are proud to have some of the best staff retention levels in the hospitality industry.

**Company Benefits**

We offer a range of benefits including free staff meals, cash and credit card tips, employee discounts, 29 days holiday plus your birthday and opportunities for career progression and development.

Vacation, Paid time off, Retirement plan and/or pension, Employee development programs, Employee discounts, Cycle to work, Competitive salary, Event tickets, Preferential room rates, Family and friends rates, Discount on meals purchased, Discount on spa treatments or products, Long service recognition, Free meals during shifts, Free parking or Discounted parking, Employee Assistance Scheme, Wellbeing Scheme, Social Opportunities, Employee of the Month

**Salary**

£7,716.80 per year

  • Switchboard Operator

    3 months ago

    Belfast, United Kingdom merchant Full time

    The 5* AA Red Star Merchant Hotel is a harmonious blend of Victorian grandeur and Art Deco inspired sleek modernity. Situated in the heart of Belfast city centre's historic Cathedral Quarter, the grandeur of the original Grade A listed building is complemented by an elegant Art Deco inspired wing with a multitude of exciting amenities. We have an excellent...

  • Reception and Switchboard Coordinator

    4 weeks ago

    Belfast, United Kingdom Brook Street Full time

    Position Overview:Join our esteemed NHS client as a Reception and Switchboard Coordinator, where you will play a vital role in the operations of a busy healthcare environment.Work Schedule:This position offers a commitment of 37.5 hours per week, with the possibility of both temporary and permanent roles. The standard working hours are from 08:30 to 16:30,...

  • Band 3 Telephone Receptionist

    4 weeks ago

    Belfast, United Kingdom Brook Street Full time

    Position Overview:Our esteemed client, Brook Street, is seeking a dedicated Receptionist/Switchboard Operator to join their dynamic team.Work Schedule:This role offers a full-time commitment of 37.5 hours per week, with both temporary and permanent opportunities available. The standard working hours are from 08:30 to 16:30, including Bank Holidays.Key...

  • Customer Service Representative

    5 days ago

    Belfast, United Kingdom Reed Full time

    Job Summary:We are seeking an experienced and skilled Receptionist to join our team at Reed. As a key member of our front office, you will be responsible for providing exceptional customer service to all visitors and stakeholders.Main Responsibilities:Customer Service: Respond to queries and requests from visitors, clients, and colleagues in a professional...

  • Customer Service Representative

    5 days ago

    Belfast, United Kingdom Reed Full time

    Job Summary:We are seeking an experienced and skilled Receptionist to join our team at Reed. As a key member of our front office, you will be responsible for providing exceptional customer service to all visitors and stakeholders.Main Responsibilities:Customer Service: Respond to queries and requests from visitors, clients, and colleagues in a professional...

  • Receptionist - Administrative Support

    2 weeks ago

    Belfast, United Kingdom Apple Recruitment Full time

    Job Title: Receptionist - Administrative SupportJob Summary:We are seeking a highly organized and detail-oriented Receptionist to join our team at Apple Recruitment. As a Receptionist, you will be the first point of contact for clients and visitors, providing a warm and professional greeting and ensuring a smooth and efficient experience.Key...

  • Receptionist

    2 weeks ago

    Belfast, United Kingdom Apple Recruitment Full time

    Apple Recruitment are recruiting for a Receptionist to work within Belfast, BT3 area. Details of the job Job title: Receptionist Location: Airport Road West Salary: 35 hours per week. £11.50-£13.15 Hours: Monday to Thursday 9am to 5.15pm (or 8.45am to 5pm) Friday 9am to 4pm Durations: 6- 8 weeks. Duties: * Provide a warm and professional...

  • Communication Network Controller

    3 months ago

    Belfast, United Kingdom Platinum Recruitment NI Ltd Full time

    Job Title : Communication Network Controller Location : Belfast Duration : 10 weeks Rate : £12.38p/h Hours : 37hpw Summary of responsibilities and personal duties 1. To be responsible for the control of the communication network systems within Cleansing Services, for example, radio and telephones. 2. To assist with the coordination and utilisation of...

  • Facilities Assistant

    3 months ago

    Belfast, United Kingdom Serco Plc Full time

    Full time 40 hours a week Here at Serco, we’re looking for a Facilities Assistant to join our FM Help Desk. As Facilities Assistant you will function as a single point of contact between our clients and Serco. You will work within a team of people providing a high standard of customer service in Switchboard and FM helpdesk. The role will entail Contract...

  • Hotel Receptionist

    3 months ago

    Belfast, United Kingdom Kenect Recruitment Full time

    Kenect Recruitment are recruiting a part time **Hotel Receptionist **for our client based in County Antrim. **Own transport is essential.** **Job Role** - To greet customers with a friendly and approachable manner; - To maintain and operate reception area to hotel standards; - To operate the reception computer and balance the cash till at the end of every...

  • Receptionist

    3 months ago

    Belfast, United Kingdom Clarkson Owens Recruitment Limited Full time

    We are one of the leading Building and Civil Engineering Contractors operating throughout the UK and Ireland. We are seeking to recruit a part-time Receptionist to join the team (Monday - Thursday, 12pm - 6pm and Friday 12pm - 5pm). **Responsibilities** Your duties will include: - Operating a busy switchboard promptly and courteously - Communicating and...

  • Facilities Assistant

    3 months ago

    Belfast, United Kingdom Serco Plc Full time

    Flexible 20 hours a week Here at Serco, we’re looking for a Facilities Assistant to join our FM Help Desk. As Facilities Assistant you will function as a single point of contact between our clients and Serco. You will work within a team of people providing a high standard of customer service in Switchboard and FM helpdesk. The role will entail Contract...

  • Facilities Assistant

    3 months ago

    Belfast, United Kingdom Serco Plc Full time

    Full time 40 hours a week Here at Serco, we’re looking for a Facilities Assistant to join our FM Help Desk. As Facilities Assistant you will function as a single point of contact between our clients and Serco. You will work within a team of people providing a high standard of customer service in Switchboard and FM helpdesk. The role will entail Contract...

  • Facilities Assistant

    2 weeks ago

    Belfast, United Kingdom Adecco Full time

    We're looking for a Facilities Assistant to join our fantastic team based in Belfast City Centre. If you have a keen eye for detail and a desire to make a difference in the lives of others, we want to hear from you! Hours: 40 hours per week Monday-Friday (Flexible between 7am-7:30pm) Duties and Responsibilities Below is a list of the typical duties...

  • Receptionist/administrator

    5 months ago

    Belfast, United Kingdom Vickerstock Ltd Full time

    Receptionist/Administrator Vickerstock are working with a leading Construction Consultancy company located in Belfast to recruit for a Receptionist/ Administrator to join their team. The Receptionist/ Administrator will provide receptionist and general administrative support to the team. **Your new role as a Receptionist/ Administrator**: - Operate...

  • Communication Network Controller

    3 months ago

    Belfast, United Kingdom Prime Recruitment Services Full time

    We are recruiting for a Communication Network Controller in the Belfast Area. The rate of pay will be £12.38 per hour. The hours of work are 8:30-16:30 Monday to Friday, and this is 37 hours a week. Main purpose of job: - To be responsible to the Waste Collection Manager or Operations Manager for the control of the communication network systems and to...

  • Facilities Assistant

    2 weeks ago

    Belfast, United Kingdom Adecco Full time

    We're looking for a Facilities Assistant to join our fantastic team based in Belfast City Centre. If you have a keen eye for detail and a desire to make a difference in the lives of others, we want to hear from you!Hours: 40 hours per week Monday-Friday (Flexible between 7am-7:30pm)Duties and ResponsibilitiesBelow is a list of the typical duties that will be...

  • Facilities Assistant

    3 months ago

    Belfast, United Kingdom Serco Plc Full time

    Belfast, BT2 7ES Full Time, 3 Month FTC Competitive Salary + Benefits Here at Serco, we’re looking for a Facilities Assistant to join our FM Help Desk. As Facilities Assistant you will function as a single point of contact between our clients and Serco. You will work within a team of people providing a high standard of customer service in Switchboard and...

  • Personal Assistant

    3 months ago

    Belfast, United Kingdom Harland and Wolff Full time

    **Job Purpose**: To assist with the development of bid packages and to assist with the (operational) management of the same. **The Role**: - Diary Management for General Manager, arrange internal and external meetings. - Manage meeting room bookings. - Drafting meeting agendas, taking, and preparing minutes. - Create briefing documents, summaries, and...

  • Customer Service Administrator

    3 months ago

    Belfast, United Kingdom Flogas Full time

    Flogas Ireland has an exciting opportunity for a full time Customer Service Administrator** **working as part of our Finance and Office support Team. The individual must be able to demonstrate a passion for customer care, be able to operate in a fast-paced environment and be willing to work as part of team. This position will be based in our Flogas terminal...