Facilities Assistant

4 months ago

Belfast, United Kingdom Serco Plc Full time

Belfast, BT2 7ES
Full Time, 3 Month FTC
Competitive Salary + Benefits

Here at Serco, we’re looking for a Facilities Assistant to join our FM Help Desk.

As Facilities Assistant you will function as a single point of contact between our clients and Serco. You will work within a team of people providing a high standard of customer service in Switchboard and FM helpdesk.
The role will entail Contract Administration which include room and hospitality bookings, post room, car park management, stationery and file management.

You will operation computerised switchboard software to answer and forward calls, you will be listening and responding to client enquires with a positive and clear tone of voice.

The role will be based at our Belfast site 5 days a week, you will need to be flexible to work between the hours of 7:00am and 7:30pm.

What you’ll need to do the role

You will need excellent customer service skills, a willingness to learn and good administration skills.

What we offer

Up to 6% contributory pension scheme

A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health Plans, Annual Leave Purchase Scheme and more

Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure and Hospitality discounts

A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion

Serco discounts which include cinema, merlin entertainment and online shopping discounts and discounts on mobile phone plans and leisure centre memberships.

Interesting and enjoyable work

Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities

Why Serco?
**Meaningful and vital work**: The nature of our business means you will do interesting work that matters - delivering essential services that truly touch people’s lives;
**Great people**: We are a motivated team who will encourage you and help you to succeed. You’ll have the resources you need to do your job in a diverse and supportive environment.
About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Apply

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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