Outbound Sales Agent
3 days ago
As a leading outsourcer, our client is not an average contact centre Many of our client’s advisors describe the environment as the most fun and friendly they have ever worked with.
You will be joining a team where you’ll be excited to start work each day With flexible working from home and hybrid working available, you have the freedom to work from the comfort of your own home while also having the benefit of being part of a great team.
Salary - £19,760, plus bonus
Working hours - 40 hours per week, 5 days per week **Working from home**.
**Rotational shift pattern between Mon - Sun, 10am - 8pm.**
You will receive your rota 3 weeks in advance. You will not work every weekend.
Benefits
- Generous staff discounts
- free TV package including sports and cinema and discounts on loads of high street stores
Access to mental health support
Refer a friend scheme
Monthly incentives and Employee of the Month scheme
Progression opportunities
Fortnightly pay
29 days annual leave
Overall Job Purpose
Working on behalf of a leading broadband provider, you will be making outbound calls to existing customers to upsell additional products (no cold calling).
You will provide an excellent customer experience to our customers every time, addressing the primary reason for the customer contact using all their skills and knowledge. Ensure engagement with the customer to draw their attention to other suitable products available that could improve their customer experience and create a sales opportunity where appropriate. Deal with a variety of different customer call types as required to ensure that the client is represented in line with our processes, values and behaviours. Take ownership for the customer experience and will as appropriate feedback to improve the journey in a positive and ethical way.
Key Responsibilities and Expected Behaviours
- Energy and perseverance
- Accountability and ownership
- Makes it happen
- Customer focused
- Collaboration
- Eagerness to learn and progress
**Job Types**: Full-time, Permanent
**Salary**: £19,760 PA plus bonus
**Job Types**: Full-time, Permanent
**Salary**: £19.760 per annum
Additional pay:
- Performance bonus
**Benefits**:
- Company pension
- Referral programme
- Store discounts
- Work from home
Schedule:
- Monday to Sunday
- Rotational Shift Pattern
- 10am - 8pm on a rota
- 8 hour shifts
**Experience**:
- Sales: 6 months (required)
- Call Centre: 1 year (preferred)
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