Student Cribs Graduate Scheme

3 weeks ago

Newcastle upon Tyne, United Kingdom Student Cribs Full time

**About Student Cribs**:
Student Cribs are the largest provider of second and third year housing in the UK. To date, Student Cribs has over 1000 properties (4,900 bedrooms) in 25 cities. Student Cribs finds, buys, refurbishes, lets, and manages high quality student houses and flats on behalf of its investors. The whole process is managed in-house to ensure high brand standards across the portfolio with a focus on customer service and tenant enjoyment. We have a significant amount of investment to fuel future fast growth, which will enable Student Cribs to continue to be the primary national brand giving second and third year students a safe, reliable, and exciting choice when renting their first home.

**About Student Cribs Graduate Program**:
**Customer Service & Tenancy Progression**

The Customer Service and Tenancy Progression teams are responsible for ensuring our tenants have a market leading experience from the initial contracting stage of their tenancy all the way through to check-out. The largest office-based team at Student Cribs, they are at the heart of what we do. These teams assist tenants throughout the contracting process, complete right-to-rent checks and support check-ins, delivering seamless customer service at all stages of the tenancy.

**Marketing & Sales**

The Marketing team are responsible for building awareness of the Student Cribs brand across our 25 markets, and generating leads for the Portfolio Management & Lettings Team. With a strong focus on digital marketing, they ensure Student Cribs is top-of-mind and top-of-page when students are searching for accommodation. In addition to managing advertising channels, the Marketing Team also monitor review channels, manage the website, create and manage marketing assets of our properties, conduct market research and produce market reports.

The Sales team are responsible for letting our student properties. They are the first touchpoint prospective tenants have with the brand when searching for the perfect home. They help students navigate available options, view suitable Cribs and move to the booking stage. Our Sales Team thrive on helping students find the perfect Crib, delivering next-level customer service and know their markets inside and out ensuring properties are let for the following year.

**Compliance**

The Compliance Team is a critical function that ensures that Student Cribs adheres to the laws and rules required to facilitate its operations. The compliance team at Student Cribs is responsible for the acquisition and quality assurance of the various certifications required to let properties.

**Maintenance Coordination**

With 4,900 tenants across the UK and a deeply rooted commitment to delivering exceptional customer service and safe, comfortable accommodation, the Student Cribs Maintenance Coordination team are a core function of the business. Coordinating internal Maintenance Operatives and external contractors, this team ensure both reported issues and planned preventative works are scheduled and completed in a timely manner, while keeping tenants informed with the help of Student Cribs custom Tenant Portal (app).

**What we look for**
- Great team working skills
- Exceptional communication and interpersonal skills
- Confident, with the ability to work well under pressure
- Diverse in your abilities and able to adapt to new roles
- Proactive approach to work with good attention to detail
- Strong eye for detail
- University Degree in any field

**The Application Process**

1. Submit your CV and 1 minute video about why you are suited to the role

2. Attend a virtual interview with a member(s) of the Student Cribs team

3. Attend an in person assessment centre in London

4. Offer / Outcome

**Further details**:

- Flexible start dates between June and September
- Location: London (excellent central London location, newly developed office), Manchester or Newcastle
- Salary: £26,000 + Discretionary Bonus
- Hours: 09:00am to 18:00 Monday to Friday with the ability to work some weekends where required (especially during mid-June and mid-August).
- Company phone & Laptop provided

**Job Types**: Full-time, Graduate

**Salary**: £26,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: In person

Reference ID: SCGradScheme

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