Project Coordinator

2 months ago

Newcastle upon Tyne, United Kingdom Newcastle University Full time

**Salary**: £29,605 to £30,487 with progression to £32,982 per annum

Newcastle University is a great place to work, with excellent benefits. We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.

**Closing Date**: 03 April 2024

The Role

The Student Success Unit is responsible for developing and supporting the delivery of an outstanding and distinctive student experience so that students have a high-quality University experience.

As part of Student Success, the Student Life Team supports communication and engagement with current students and focuses on improving the student experience across the institution.

We have an exciting opportunity for a passionate and experienced communications professional to join our team. Communicating with our students has never been more important. Reporting to the Student Communications and Marketing Manager, you will lead on a range of projects and initiatives to deliver joined up, cohesive and engaging communications to Newcastle University students and graduates.

The Student Communications Team consists of three team members, focussing on different aspects:
Supporting the coordination and delivery of university messaging and the promotion of wider student services, including Sport and Active Wellbeing
Promoting the work of the Start-up Team who lead on the University’s offer to current students and recent graduates looking to start or grow a business, social enterprise or freelance career
Promoting the work of the Careers Service who lead on the University’s offer to current and recent graduates looking to support employability skills and starting their chosen career

Key Accountabilities
To significantly contribute to the work of the Student Success Team and support the Student Communications and Marketing Manager
Build, plan, implement, monitor and measure the overall marketing/communicationsplan for your specialist functional or project(s) areas
Coordinatre the practical organisation and delivery of key events, campaigns and activities across the unit related to student communications, including the preparation of marketing, social media and web-based assets aimed at students
To liaise with internal colleagues and external partners to create content for all relevant marketing and communication channels.
To coordinate specific communications-related projects across Student Services to enhance the delivery of information to students, including the preparation of project reports, documentation and data reports relating to student engagement
To conduct research-based activities, including focus groups, product testing and user experience exercises, to contribute to the improvement of the digital student journey and experience
To support with the recruitment, training and development of a team of student interns and work placement students to assist with event and activity delivery
To lead work with students, schools, faculties and professional services to ensure that Student Services have a strong, user-friendly web presence
Act as a source of information, knowledge and expert advice on matters relating tostudent communications
Develop a high level of awareness of relevant activities, benchmarking, good practice, policy matters and trends within Higher Education
Keep up-to-date with current digital trends and suggesting new ideas to enhance the marketing and communications strategy for the team and the wider University
To support the activity of the wider Student Life unit at times of peak activity and undertake any other duties reasonably requested in the delivery of the University’s strategic objectives
Design and creation of a suite of marketing assets

The Person

Knowledge, Skills and Experience
Experience of communicating effectively with students and managing the delivery of outstanding student communications and events
Excellent writing skills
Good interpersonal and negotiation skills
Ability to work to tight deadlines with a high level of accuracy
Excellent organisational skills and the ability to prioritise workload to meet demanding targets and deadlines
A high level of intercultural sensitivity
Demonstrable competence in planning, project management and evaluating effectiveness
Team player, able to develop and maintain productive working relationships
Competent in the use of Microsoft Office, web editing software and CRM platforms, e.g. HubSpot
Proven design skills and use of related software e.g. Adobe Creative Suite
Proven experience of managing social media platforms

Attributes and Behaviour
Excellent problem solving with ability to use own initiative
Strong user-focused approach
Flexible approach to working patterns which will include working outside of normal office hours at specific times of peak activity

**Qualifications**:
A relevant first degree or equivalent professional experience

Newcastle University is a global University where eve

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